- All sections
- H - Electricity
- H04M - Telephonic communication
- H04M 3/523 - Centralised call answering arrangements requiring operator intervention with call distribution or queuing
Patent holdings for IPC class H04M 3/523
Total number of patents in this class: 2471
10-year publication summary
|
212
|
204
|
244
|
204
|
278
|
311
|
187
|
204
|
130
|
88
|
| 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
Principal owners for this class
| Owner |
All patents
|
This class
|
|---|---|---|
| Genesys Cloud Services, Inc., FORMERLY Genesys Telecommunications Laboratories, Inc. | 1002 |
233 |
| Afiniti AI Limited | 229 |
176 |
| Afiniti AI Holdings LLC | 218 |
172 |
| Avaya Inc. | 1390 |
124 |
| United Services Automobile Association (USAA) | 3005 |
98 |
| Virtual Hold Technology Solutions, LLC | 124 |
90 |
| Alvaria Cayman (cx) | 305 |
55 |
| Capital One Services, LLC. | 9184 |
40 |
| Verint Americas Inc. | 592 |
39 |
| 8x8, Inc. | 440 |
36 |
| Nice Ltd. | 456 |
36 |
| Massachusetts Mutual Life Insurance Company | 384 |
35 |
| Talkdesk, Inc. | 58 |
32 |
| State Farm Mutual Automobile Insurance Company | 3127 |
29 |
| West Technology Group, LLC | 406 |
29 |
| Twilio, Inc. | 587 |
28 |
| Zoom Communications, Inc. | 720 |
28 |
| Ping An Technology (Shenzhen) Co., LTD. | 5846 |
26 |
| ZTE Corporation | 42552 |
25 |
| Mattersight Corporation | 69 |
25 |
| Other owners | 1115 |