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2022
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Invention
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Interactive contact center menu traversal via text stream interaction. Interactive contact center... |
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Invention
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Bandwidth control in a network address translation (nat) environment.
Embodiments disclosed here... |
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Invention
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Enhanced communication with an application service provider based on medical telemetry collected ... |
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2021
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Invention
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Clip based speaker retention to a mounting surface.
The technology disclosed herein enables rete... |
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Invention
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Systems and methods for presenting information extracted from one or more data sources to event p... |
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Invention
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Interaction based suitable channel selection for queued customers. Assigning an appropriate chann... |
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Invention
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Systems and methods for allocating agent resources in a contact center.
Allocating agent resourc... |
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Invention
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Systems and methods for detecting device location and usage. Systems and methods for detecting mi... |
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Invention
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Agent interaction during operation of an unmanned delivery service.
Embodiments disclosed herein... |
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Invention
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Communication session hold time management in a contact center. A determination is made that a re... |
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Invention
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Communication systems for multi-source robot control. A service robot may be autonomous, with res... |
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Invention
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Managing a plurality of topics in a user interaction through a plurality of agents in a contact c... |
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Invention
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System and method for identifying idle resources in communication endpoints.
A request to establ... |
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Invention
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System and method for managing trusted relationships in communication sessions using a graphical ... |
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Invention
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Ip tolerance and signaling interworking. In an attempt to establish a communication session betwe... |
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2020
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Invention
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System and method for smart contextual calendaring based meeting scheduling.
Disclosed herein ar... |
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Invention
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Immediate call reconnection to a user of a disconnected client system. The technology disclosed h... |
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Invention
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Systems and methods for consolidating correlated messages in group conversations.
Systems and me... |
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Invention
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Real time sign language conversion for communication in a contact center. Interactions between ag... |
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Invention
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Enhanced digital messaging. Embodiments of the disclosure provide a method of processing messages... |
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G/S
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Application service provider (ASP) featuring software for use in telephony and messaging applicat... |
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Invention
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Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterati... |
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2019
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Invention
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Network topology determination and configuration from aggregated sentiment indicators. Conversati... |
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Invention
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System and method to assign action items using artificial intelligence.
A system and method for ... |
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Invention
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Speech pace based intelligent agent selection.
Humans often understand speech at a rate closing ... |
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Invention
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System and method for adaptive agent scripting.
Contact centers strive to successfully resolve c... |
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Invention
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Methods and systems of enabling sensivite document sharing in collaborative sessions.
Embodiment... |
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Invention
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Configurable auto-answer for incoming communication requests. Systems and methods are described t... |
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Invention
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Immediate call reconnection to the same agent in a contact center. The technology disclosed herei... |
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Invention
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Blockchain-based device enrollment service. Providing a blockchain device enrollment service incl... |
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Invention
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System log messages hostname address selection by multihomed hosts. A method, system, device, or ... |
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Invention
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Methods and systems of enabling document sharing in co-browsing sessions.
Embodiments described ... |
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Invention
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Automatic message generation and presentation to a communication node engaged in a communication.... |
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Invention
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Unifying presence data and communication routing based thereon. Maintaining accurate out-of-offic... |
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Invention
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Automatic calendar event entry creation and modification.
Calendaring applications are common to... |
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Invention
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Optimizing interaction results using ai-guided manipulated video. Real-time modification of video... |
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Invention
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Creation and sharing of contacts groups between communication participants. The technology disclo... |
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Invention
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Interaction determined auto-answer time. Agents in a contact center are often connected to commun... |
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Invention
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Feedback based communication router. An inbound communication is received by a contact center. Fo... |
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Invention
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Prioritize raise hand operation in a conference for efficient and time bound conference solution.... |
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Invention
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Artificial intelligence driven sentiment analysis during on-hold call state in contact center. As... |
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Invention
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Routing of communication sessions when a contact center queue becomes overloaded.
A contact cent... |
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Invention
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Early reachability/connectivity check for media path setup.
A method of updating/reordering the ... |
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Invention
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Using digital ledger technology to track transactions of a contact center for voice and/or video ... |
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Invention
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Video call routing and management based on artificial intelligence determined facial emotion. A v... |
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Invention
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Contact center transaction system that uses a distributed digital ledger.
An acceptance of an en... |
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Invention
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Media path engineering for multi-homed devices. A method of engineering media path selection is d... |
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Invention
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Interactive system for rerouting a two-way text communication pathway. A first text message is re... |
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Invention
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Interactive system for rerouting a two-way email communication pathway. A first email message is ... |
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Invention
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Artificial intelligence driven call routing system.
Systems, methods, software and apparatus to ... |
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2018
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G/S
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Computer software platform for managing unified communications and contact center solutions in th... |
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G/S
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Telephone headsets |
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G/S
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Mobile call detection services and provision to service users with call continuation options; cal... |
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2016
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G/S
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Administration of a partnership program for enabling participants to obtain discounts on goods an... |
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G/S
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Arranging and conducting special events for commercial, promotional or advertising purposes; Arra... |
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G/S
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Computer software for use in the operation, management and reporting of telecommunications contac... |
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2014
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G/S
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Software platform for providing communication devices with uniform access to communication applic... |
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2009
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G/S
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computer software platform for providing users with uniform access to communication applications;... |
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2008
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G/S
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Clothing, namely, T-shirts, sweat shirts, sport shirts, jackets, vests, and caps |
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2006
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G/S
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software platform for providing communication devices with uniform access to communication applic... |
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2004
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G/S
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Conference systems comprised of telecommunications and computer hardware and software for reserva... |
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G/S
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Computer software for the control and operation of fixed and wireless communication for transmiss... |
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G/S
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Refurbished telecommunications products, namely, telephones;[ telephone line modules comprising s... |
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2003
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G/S
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Telecommunications equipment, namely, telephones, conference and loud speaking telephones |
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2002
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G/S
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Telecommunication equipment, namely conference and loud speaking telephones |
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2000
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G/S
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Communications hardware and software to enable e-business processes, namely, software for connect... |
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1995
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G/S
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[computer and] telecommunications software and hardware, such hardware being comprised of [comput... |
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1985
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G/S
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PROMOTING THE GOODS AND SERVICES OF OTHERS BY PRODUCING CUSTOMIZED RECORDED MESSAGES TO BE PLAYED... |
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1984
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G/S
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BUSINESS TELECOMMUNICATIONS EQUIPMENT, NAMELY, VOICE AND DATA TERMINALS, ELECTRONIC SWITCHING NET... |
