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2025
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G/S
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providing temporary use of non-downloadable cloud-based software for use in developing interactiv... |
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2024
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Invention
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Technologies for configurable caching, deduplication, and rate limit handling.
A method for conf... |
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Invention
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Technologies for adaptive predictive routing in contact center systems.
A method for adaptive pr... |
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Invention
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Method and system for dynamic adaptive routing of deferrable work in a contact center.
A method ... |
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Invention
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Technologies for dynamic frequently asked question generation and contact center agent assist int... |
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Invention
|
A system and method of identifying a variation of a phrase in a textual passage. A system and met... |
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Invention
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Technologies for leveraging improved conversational bots in a contact center system. A method of ... |
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G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR SOCIAL AND DIGIT... |
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G/S
|
BUSINESS METRICS AND INFORMATION THAT MEASURE CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENT... |
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G/S
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Educational services, namely, providing continuing business education courses; business training ... |
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Invention
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Systems and methods related to entity tagging of identified personal information in contact cente... |
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Invention
|
Systems and methods for computing intent health for enhancing conversational bots. A method for e... |
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Invention
|
Systems and methods for computing intent health for enhancing conversational bots.
A method for ... |
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G/S
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Providing contact center education courses and services, namely, providing of training and techni... |
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Invention
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Systems and methods for integrating on-premises systems and cloud-based systems. A method of inte... |
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Invention
|
Technologies for configurable caching, deduplication, and rate limit handling. A method for confi... |
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Invention
|
Technologies for cloud-based analysis and optimization of in-person attendant interactions. A met... |
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Invention
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Technologies for contact center agent incentivization via automated gamification. A method for co... |
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Invention
|
Systems and methods for dialog management.
A method is presented for selecting, by a dialog mana... |
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Invention
|
Improved contact center workload forecasts covering varying timeseries granularities and operatin... |
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Invention
|
Improved single model workload forecasts covering both longterm and shorterm contact center opera... |
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Invention
|
Systems and methods relating to estimating lift in target metrics of contact centers. A method of... |
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Invention
|
Contact center passwordless authentication. A method for authenticating a contact center user to ... |
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Invention
|
Technologies for adaptive predictive routing in contact center systems. A method for adaptive pre... |
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Invention
|
Technologies for implicit feedback using multi-factor behavior monitoring. A method of providing ... |
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2023
|
Invention
|
Technologies for error reduction in intent classification. A method for error reduction in intent... |
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Invention
|
System and method for classifying data samples. A method and a system for improving classificatio... |
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Invention
|
Systems and methods relating to implementation of predictive models in contact centers. A method ... |
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Invention
|
System and method of identifying a variation of a phrase in a textual passage.
A system and meth... |
|
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Invention
|
Technologies for leveraging artificial intelligence for post-call actions in contact center syste... |
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|
Invention
|
Technologies for leveraging machine learning to predict empathy for improved contact center inter... |
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Invention
|
Technologies for analysis and broadcast streaming in contact centers to reduce system loads in hi... |
|
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Invention
|
Technologies for leveraging improved conversational bots in a contact center system.
A method of... |
|
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Invention
|
Technologies for agent interaction analysis using artificial intelligence.
A method for agent in... |
|
|
Invention
|
Technologies for cloud-based analysis and optimization of in-person attendant interactions.
A me... |
|
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Invention
|
Technologies for contact center agent incentivization via automated gamification.
A method for c... |
|
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Invention
|
Single model workload forecasts covering both longterm and shorterm contact center operating hori... |
|
|
Invention
|
Contact center workload forecasts covering varying timeseries granularities and operating horizon... |
|
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Invention
|
Systems and methods relating to estimating lift in target metrics of contact centers.
A method o... |
|
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Invention
|
Systems and methods relating to generating simulated interactions for training contact center age... |
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|
G/S
|
contact center workforce management services, namely, personnel management services; all of the f... |
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Invention
|
Systems and methods for synchronizing agent staffing and customer call volume in contact centers.... |
|
|
G/S
|
providing temporary use of non-downloadable software for use in developing interactive user inter... |
|
|
Invention
|
Contact center passwordless authentication.
A method for authenticating a contact center user to... |
|
|
Invention
|
Technologies for implicit feedback using multi-factor behavior monitoring.
A method of providing... |
|
2022
|
Invention
|
System and method for classifying data samples.
A method and a system for improving classificati... |
|
|
Invention
|
Technologies for facilitating near real-time communication between a user device and a back-offic... |
|
|
Invention
|
Technologies for error reduction in intent classification.
A method for error reduction in inten... |
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Invention
|
Automatic alternative text suggestions for speech recognition engines of contact center systems. ... |
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Invention
|
Inverse text normalization of contact center communications.
A method for inverse text normaliza... |
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|
Invention
|
System and method for classifying textual data blocks.
A method and a system of classifying text... |
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|
G/S
|
PROVIDING ONLINE TEMPORARY USE OF NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR ENTERPRISE MANAGE... |
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|
G/S
|
providing a non-downloadable cloud based software subscription service for temporary use for the ... |
|
|
G/S
|
Designing and managing for others outbound marketing campaigns in the fields of contact center an... |
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|
G/S
|
Advertising and marketing services, namely, designing and managing for others outbound marketing ... |
|
|
G/S
|
Personnel and workforce management, including motivation and incentive programs, namely, conducti... |
|
|
G/S
|
Contact center workforce management services, namely, personnel management services; operating on... |
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|
G/S
|
Providing temporary use of online non-downloadable cloud computing software for contact center ma... |
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G/S
|
providing a non-downloadable cloud based software subscription-based service for temporary use fo... |
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G/S
|
providing temporary use of non-downloadable cloud based software application for data extraction ... |
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G/S
|
providing temporary use of non-downloadable cloud based software application for the management a... |
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|
G/S
|
Educational services, namely, providing online programs in the field of customer experience to co... |
|
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G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR ANALYZING BUSINESS METRICS, ... |
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G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE DEPLOYMENT O... |
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G/S
|
Providing on-line non-downloadable computer software for streaming protocol integration to monito... |
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G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE CREATION AND... |
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|
G/S
|
Providing online non-downloadable software featuring artificial intelligence-based communication ... |
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|
G/S
|
telecommunications services, namely, voice over internet protocol (voip) services Development and... |
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|
G/S
|
advertising and marketing services, namely, designing and managing for others outbound marketing ... |
|
2021
|
G/S
|
Downloadable computer software for contact center capacity planning and optimization, performance... |
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|
G/S
|
Computer software for debt collection and recovery and management of related workflow, namely, fo... |
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G/S
|
PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING O... |
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|
G/S
|
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; DOWNLOADABLE CLOUD COMPUTER SOFTWARE FOR CONTACT... |
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|
G/S
|
ADVERTISING AND MARKETING SERVICES. |
|
|
G/S
|
ADVERTISING AND MARKETING SERVICES; DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGN... |
|
|
G/S
|
ADVERTISING AND MARKETING SERVICES. TELECOMMUNICATIONS SERVICES, NAMELY, VOICE OVER INTERNET PROT... |
|
|
G/S
|
Advertising and marketing services
Telecommunications services, namely, voice over internet proto... |
|
|
G/S
|
Computer software for contact center management; Downloadable cloud computer software for contact... |
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|
G/S
|
Advertising and marketing services; Designing and managing for others outbound marketing campaign... |
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G/S
|
Advertising and marketing services |
|
2020
|
G/S
|
DOWNLOADABLE ELECTRONIC BOOKS AND ELECTRONIC MATERIALS IN THE NATURE OF PAMPHLETS, BROCHURES, NEW... |
|
|
G/S
|
advertising and marketing services, namely, developing and managing outbound marketing campaigns ... |
|
|
G/S
|
TELECOMMUNICATIONS SERVICES, namely, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIV... |
|
|
G/S
|
downloadable computer software for use in the operation and reporting of interactions in the fiel... |
|
|
G/S
|
DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS IN THE FIELDS OF CONTACT CENTER AN... |
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|
G/S
|
Advertising; business services, namely, providing business management of facilitating consumer in... |
|
2019
|
G/S
|
Operating on-line marketplace featuring applications for management of contact centers and other ... |
|
|
G/S
|
Operating on-line marketplace featuring applications for
management of contact centers and other... |
|
|
G/S
|
ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; ONLINE NON-DOWNLOADAB... |
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|
G/S
|
OPERATING ON-LINE MARKETPLACE FEATURING APPLICATIONS FOR MANAGEMENT OF CONTACT CENTERS AND OTHER ... |
