|
2025
|
G/S
|
Providing contact center education courses and services, namely, providing of training and techni... |
|
|
G/S
|
Software as a service (SaaS) services featuring software incorporating artificial intelligence fo... |
|
|
G/S
|
providing temporary use of non-downloadable cloud-based software for use in developing interactiv... |
|
|
Invention
|
Efficient processing of trie data structures to support customer journey visualizations.
A metho... |
|
|
Invention
|
Encoding and decoding trie data structures for enhanced generation of customer journey analytics.... |
|
|
Invention
|
Escalation management and journey mining.
The journeys and/or timelines of multiple customers ma... |
|
|
Invention
|
System and method for retrieving records from a database. The present invention relates generally... |
|
2024
|
Invention
|
Technologies for configurable caching, deduplication, and rate limit handling.
A method for conf... |
|
|
Invention
|
Technologies for adaptive predictive routing in contact center systems.
A method for adaptive pr... |
|
|
Invention
|
Systems and methods relating to mining conversation flows. A method for mining conversation flows... |
|
|
Invention
|
Systems and methods relating to mining conversation flows.
A method for mining conversation flow... |
|
|
Invention
|
Heuristic-based approach to multi-objective schedule optimization in contact centers. A method of... |
|
|
Invention
|
Generating data features from speech and sentiment analytics for enhanced predictive routing. A m... |
|
|
Invention
|
Method and system for dynamic adaptive routing of deferrable work in a contact center.
A method ... |
|
|
Invention
|
Technologies for filtering and querying trie data structures for generating real-time bot flow vi... |
|
|
Invention
|
Methods and systems for enhancing functionality of predictive models in contact centers. A method... |
|
|
Invention
|
Technologies for dynamic frequently asked question generation and contact center agent assist int... |
|
|
Invention
|
A system and method of identifying a variation of a phrase in a textual passage. A system and met... |
|
|
Invention
|
Technologies for leveraging improved conversational bots in a contact center system. A method of ... |
|
|
G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR SOCIAL AND DIGIT... |
|
|
G/S
|
COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLO... |
|
|
G/S
|
Educational services, namely, providing continuing business education courses; business training ... |
|
|
Invention
|
Systems and methods for integrating on-premises systems and cloud-based systems. A method of inte... |
|
|
Invention
|
Technologies for configurable caching, deduplication, and rate limit handling. A method for confi... |
|
|
Invention
|
Technologies for cloud-based analysis and optimization of in-person attendant interactions. A met... |
|
|
Invention
|
Technologies for contact center agent incentivization via automated gamification. A method for co... |
|
|
Invention
|
Complexity assessments for agent performance analysis using memory neural networks.
A system for... |
|
|
Invention
|
Methods and systems for generating taxonomy analytics for aspects of contact center interactions.... |
|
|
Invention
|
System and method for retrieving records from a database.
The present invention relates generall... |
|
2023
|
Invention
|
Systems and methods related to modeling and predicting agent fatigue in a contact center.
A meth... |
|
|
Invention
|
Systems and methods for gathering agent performance metrics and translating metrics to normalized... |
|
|
Invention
|
Social monitoring and analytics for proactive issue resolution.
A system for social monitoring a... |
|
|
Invention
|
Heuristic-based approach to multi-objective schedule optimization in contact centers.
A method o... |
|
|
Invention
|
Multi-objective schedule optimization in contact centers utilizing a mixed integer programming (m... |
|
|
Invention
|
Generating data features from speech and sentiment analytics for enhanced predictive routing.
A ... |
|
|
Invention
|
Dynamic content generation for contact center interactions using artificial intelligence.
A syst... |
|
|
Invention
|
Automated incentivizing tool for contact center agents.
A method for incentivizing contact cente... |
|
|
Invention
|
Automated incentivizer for contact center agents using variable points valuation.
A method for i... |
|
|
Invention
|
Methods and systems for enhanced searching of conversation data and related analytics in a contac... |
|
|
Invention
|
Methods and systems for enhancing functionality of predictive models in contact centers.
A metho... |
|
|
Invention
|
System and method of identifying a variation of a phrase in a textual passage.
A system and meth... |
|
|
Invention
|
Technologies for leveraging artificial intelligence for post-call actions in contact center syste... |
|
|
Invention
|
Technologies for leveraging machine learning to predict empathy for improved contact center inter... |
|
|
Invention
|
Technologies for analysis and broadcast streaming in contact centers to reduce system loads in hi... |
|
|
Invention
|
Technologies for leveraging improved conversational bots in a contact center system.
A method of... |
|
|
Invention
|
Technologies for agent interaction analysis using artificial intelligence. A method for agent int... |
|
|
Invention
|
Technologies for cloud-based analysis and optimization of in-person attendant interactions.
A me... |
|
|
Invention
|
Technologies for contact center agent incentivization via automated gamification.
A method for c... |
|
|
Invention
|
Single model workload forecasts covering both longterm and shorterm contact center operating hori... |
|
|
G/S
|
contact center workforce management services, namely, personnel management services; all of the f... |
|
|
G/S
|
providing temporary use of non-downloadable software for use in developing interactive user inter... |
|
2022
|
G/S
|
PROVIDING ONLINE TEMPORARY USE OF NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR ENTERPRISE MANAGE... |
|
|
G/S
|
providing a non-downloadable cloud based software subscription service for temporary use for the ... |
|
|
G/S
|
Designing and managing for others outbound marketing campaigns in the fields of contact center an... |
|
|
G/S
|
Advertising and marketing services, namely, designing and managing for others outbound marketing ... |
|
|
G/S
|
Personnel and workforce management, including motivation and incentive programs, namely, conducti... |
|
|
G/S
|
Contact center workforce management services, namely, personnel management services; operating on... |
|
|
G/S
|
Providing temporary use of online non-downloadable cloud computing software for contact center ma... |
|
|
G/S
|
providing a non-downloadable cloud based software subscription-based service for temporary use fo... |
|
|
G/S
|
providing temporary use of non-downloadable cloud based software application for data extraction ... |
|
|
G/S
|
providing temporary use of non-downloadable cloud based software application for the management a... |
|
|
G/S
|
Educational services, namely, providing online programs in the field of customer experience to co... |
|
|
G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR ANALYZING BUSINESS METRICS, ... |
|
|
G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE DEPLOYMENT O... |
|
|
G/S
|
Providing on-line non-downloadable computer software for streaming protocol integration to monito... |
|
|
G/S
|
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE CREATION AND... |
|
|
G/S
|
Providing online non-downloadable software featuring artificial intelligence-based communication ... |
|
|
G/S
|
telecommunications services, namely, voice over internet protocol (voip) services Development and... |
|
|
G/S
|
advertising and marketing services, namely, designing and managing for others outbound marketing ... |
|
2021
|
G/S
|
Downloadable computer software for contact center capacity planning and optimization, performance... |
|
|
G/S
|
Computer software for debt collection and recovery and management of related workflow, namely, fo... |
|
|
G/S
|
PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING O... |
|
|
G/S
|
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; DOWNLOADABLE CLOUD COMPUTER SOFTWARE FOR CONTACT... |
|
|
G/S
|
ADVERTISING AND MARKETING SERVICES. |
|
|
G/S
|
ADVERTISING AND MARKETING SERVICES; DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGN... |
|
|
G/S
|
ADVERTISING AND MARKETING SERVICES. TELECOMMUNICATIONS SERVICES, NAMELY, VOICE OVER INTERNET PROT... |
|
|
G/S
|
Computer software for contact center management; Downloadable cloud computer software for contact... |
|
2020
|
G/S
|
DOWNLOADABLE ELECTRONIC BOOKS AND ELECTRONIC MATERIALS IN THE NATURE OF PAMPHLETS, BROCHURES, NEW... |
