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2026
|
P/S
|
Software as a service (SaaS) services featuring software for
creating, deploying, and managing c... |
|
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P/S
|
Software as a service (SAAS) services featuring software for creating, deploying, and managing co... |
|
2025
|
P/S
|
Cloud-based computer software, namely, temporary use of
online, non-downloadable computer softwa... |
|
|
P/S
|
Providing temporary use of online non-downloadable computer
software and non-downloadable comput... |
|
|
P/S
|
Cloud-based computer software, namely, temporary use of online, non-downloadable computer softwar... |
|
2024
|
Invention
|
System and method for handling emergency interactions in a contact center having agents handling ... |
|
|
Invention
|
System and method for altering interaction distribution settings.
A system and method for managi... |
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Invention
|
System and method for intelligent masking of information using a machine learning model.
A syste... |
|
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Invention
|
Dynamic schedule change management system.
A system is adapted to automatically manage schedule ... |
|
|
Invention
|
System and method for optimizing rules using a machine learning model.
A system and method for i... |
|
|
Invention
|
System and method to address compliance coverage for trade surveillance.
Systems adapted to prov... |
|
|
Invention
|
Automated inferring of hours of operation for workforce management skills.
A method for automate... |
|
|
Invention
|
System and method for identifying and addressing a real-time conversational conflict in a contact... |
|
|
Invention
|
System and method for personalized coaching recommendation.
A computerized-method for determinin... |
|
|
Invention
|
Adaptive schedule-shift real-time optimizer.
A computerized-method for operating intraday schedu... |
|
|
Invention
|
System and method for playing an audio file of a pronunciation of a name of an inbound-caller via... |
|
|
Invention
|
Automatic availability prediction for a subject matter expert.
A system automatically identifies... |
|
|
Invention
|
System and method for automatically evaluating data items using a machine learning model.
A syst... |
|
|
Invention
|
Systems and methods to prioritize agent inbox using traffic signal pattern for digital channels. ... |
|
|
Invention
|
System and method for measuring agent-burnout index and identifying a root-cause in a contact cen... |
|
|
Invention
|
Systems and methods to identify and distribute diverse evaluation assignments.
Interaction distr... |
|
|
Invention
|
System and method for enabling true-to-interval analytics in an automatic contact distributor app... |
|
|
P/S
|
non-downloadable software for voicemail broadcasting; non-downloadable software for providing voi... |
|
|
Invention
|
System and method for distributing workload of a working-shift of a source-location to working-sh... |
|
|
Invention
|
System and method for detecting market sentiment manipulation that is related to financial instru... |
|
|
Invention
|
Systems and methods for detecting stress using artificial intelligence. Stress detection systems ... |
|
|
Invention
|
System and method for re-skilling agents skills in an automatic call distributor (acd) applicatio... |
|
|
Invention
|
System and method for real-time impact assessment of social media posts with generative artificia... |
|
|
Invention
|
Accelerated security for real-time detection of suspicious transactions. A device, system and met... |
|
|
Invention
|
Systems and methods for analyzing the effectiveness of chat bots.
Systems and methods for monito... |
|
|
Invention
|
Generative artificial intelligence-powered call insights and response recommendation system.
An ... |
|
|
Invention
|
System and method for detecting an active-screen in a plurality of screens of different monitors ... |
|
|
Invention
|
System and method for suggesting answers on agent performance evaluation forms using generative a... |
|
|
Invention
|
Routine mining using variable sliding window.
A system is adapted to automatically create new au... |
|
|
Invention
|
Earnings insights system and methods for empowering agents with visibility into extra hours impac... |
|
|
Invention
|
System and method for optimizing query resolution on digital channels in a contact center.
A com... |
|
|
Invention
|
Systems and methods for managing callbacks.
A system and method for automatic scheduling and rou... |
|
|
Invention
|
System and method for distributing interaction data to agents.
A system and method for distribut... |
|
|
Invention
|
System and method for optimizing staffing of a working-shift during a date range by predicting ad... |
|
|
Invention
|
Systems and methods for generating changes to workplace plans using generative ai.
Systems and m... |
|
|
Invention
|
System and method for counter offering shift trades.
Systems adapted for counter offering shift ... |
|
|
Invention
|
System and methods for efficient and successful outbound campaigns in contact center.
Dynamic ca... |
|
|
Invention
|
System and method for personalized automated coaching powered by generative ai.
Coaching simulat... |
|
|
Invention
|
System and method for predicting a shrinkage percentage in a time-slot during a future staffing p... |
|
|
Invention
|
System and method for reducing time taken for evaluation of an interaction that has been recorded... |
|
|
Invention
|
System and method for generating evaluation forms.
A system and method for generating evaluation... |
|
|
Invention
|
System and method for managing interaction transcripts.
A system and method for managing interac... |
|
|
Invention
|
System and method for calculating a score of an outbound-marketing interaction.
A computerized-m... |
|
|
Invention
|
System and method for generating a text-summary of a multiple-sections text-document that was cre... |
|
|
Invention
|
Method for identifying contact reason of a business process discovered by a desktop analytics too... |
|
|
Invention
|
System and method for mitigating catastrophic forgetting.
A system and method for mitigating for... |
|
|
Invention
|
Systems and methods for automating sensitive data masking using generative ai.
Systems and metho... |
|
|
Invention
|
System and method for providing personalized conversation-content for outbound marketing campaign... |
|
|
Invention
|
System and method for artificial intelligence based generation of database queries. A system and ... |
|
|
Invention
|
System and method for enhancing effectiveness of a coaching session of an agent by creating the c... |
|
2023
|
Invention
|
System and method for tracking web interactions with real time analytics. A device, system and me... |
|
2022
|
P/S
|
Downloadable computer software and downloadable computer applications for management of digital s... |
|
|
P/S
|
Computer software, downloadable computer software and
computer applications for use in the field... |
|
|
P/S
|
Providing temporary use of online non-downloadable software for collecting, processing, integrati... |
|
|
P/S
|
Non-downloadable software for collecting, processing,
integrating and displaying data from one o... |
|
|
P/S
|
recorded computer software, downloadable computer software and downloadable computer applications... |
|
|
P/S
|
Computer software, cloud-based computer software,
downloadable computer software and computer ap... |
|
2018
|
P/S
|
Computer software for data gathering, processing and
analyzing employee persona, employee engage... |
|
|
P/S
|
Recorded computer software, downloadable computer software and computer applications for use in t... |
|
|
P/S
|
Computer software, downloadable computer software and computer applications for use in the fields... |
