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2025
|
Invention
|
Dynamic adjustment of timing of switching between different pairing strategies.
A method compris... |
|
|
Invention
|
Agent compensation sensor. A method for bias mitigation in a task assignment system, performed by... |
|
|
Invention
|
Contact center agent state management system.
A pairing node comprising memory and processing ci... |
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|
Invention
|
Systems and methods for minimizing computing resources required for decisioning models providing ... |
|
2024
|
Invention
|
Systems and methods for maintaining and updating caller state in a communication center.
There i... |
|
|
Invention
|
Techniques for sharing control of assigning tasks between an external pairing system and a task a... |
|
|
Invention
|
Fault management in a communication system.
A method for fault recovery in a communication syste... |
|
|
Invention
|
Communication system node having multiple modules and a shared memory.
A contact center system. ... |
|
|
Invention
|
Techniques for benchmarking pairing strategies in a contact center system.
There is provided a m... |
|
|
Invention
|
Techniques for benchmarking performance in a contact center system.
Techniques for benchmarking ... |
|
|
Invention
|
Techniques for decisioning behavioral pairing in a task assignment system.
Techniques for decisi... |
|
|
Invention
|
Techniques for data matching in a contact center system. Techniques for data matching in a contac... |
|
|
Invention
|
Techniques for workforce management in a task assignment system.
Techniques for workforce manage... |
|
|
Invention
|
Techniques for behavioral pairing in a task assignment system with an external pairing system.
T... |
|
|
Invention
|
Techniques for behavioral pairing in a task assignment system.
Techniques for behavioral pairing... |
|
2023
|
Invention
|
Matching using agent/caller sensitivity to performance. A method, system and program product, the... |
|
|
Invention
|
Contact center system. A pairing module comprising a memory storing contact center information th... |
|
|
Invention
|
Estimating a customer lifetime value based on a churn model.
A method of determining a customer ... |
|
|
Invention
|
Techniques for decisioning behavioral pairing in a task assignment system. Techniques for decisio... |
|
|
Invention
|
Techniques for benchmarking performance in a contact center system. Techniques for benchmarking p... |
|
|
Invention
|
Techniques for behavioral pairing in a task assignment system. The present application is directe... |
|
2022
|
Invention
|
Techniques for pairing contacts and agents in a contact center system. Techniques for pairing con... |
|
|
Invention
|
Method and system for teleconferencing using coordinated mobile devices. A method of setting up a... |
|
|
Invention
|
Techniques for benchmarking pairing strategies in a contact center system. There are provided a m... |
|
|
Invention
|
Techniques for workforce management in a task assignment system. Techniques for workforce managem... |
|
2021
|
Invention
|
Techniques for behavioral pairing in a contact center system. Techniques for behavioral pairing i... |
|
|
Invention
|
Techniques for workforce management in a contact center system.
Techniques for workforce managem... |
|
|
Invention
|
Techniques for benchmarking pairing strategies in a contact center system. A method is provided. ... |
|
|
Invention
|
Techniques for pairing in a task assignment system with an external pairing system. Techniques fo... |
|
|
Invention
|
Techniques for benchmarking pairing strategies in a task assignment system.
Techniques for bench... |
|
|
Invention
|
Techniques for behavioral pairing in a task assignment system. Techniques for behavioral pairing ... |
|
|
Invention
|
Techniques for error handling in a task assignment system with an external pairing system. Techni... |
|
|
Invention
|
Techniques for behavioral pairing in a task assignment system with an external pairing system. Th... |
|
2016
|
Invention
|
Estimating agent performance in a call routing center system. Systems and methods are disclosed f... |
