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2025
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Invention
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System method and apparatus for combining words and behaviors.
A system and method for integrati... |
|
2024
|
Invention
|
Systems and methods for providing fitness function visualizations.
Embodiments of the present di... |
|
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Invention
|
Partial automation of text chat conversations. To allow the human customer service agents to spec... |
|
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Invention
|
Automated agent performance ranking on key performance indicator impact factors.
A method for pr... |
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Invention
|
Systems and methods for key performance index prediction and improvement through feature analysis... |
|
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Invention
|
Automated agent coaching.
A method for providing automated agent performance improvement include... |
|
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Invention
|
System and method of automated determination of use of sensitive information and corrective actio... |
|
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Invention
|
Automatic determination of customer service resolution status and explanation.
Certain aspects o... |
|
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Invention
|
Intent discovery using language models.
A method for providing an intent expressed in a conversa... |
|
2023
|
Invention
|
Employee experience score.
Techniques for monitoring and improving emotional well-being of an em... |
|
|
Invention
|
Method and system for virtual assistant conversations. Techniques and architectures for implement... |
|
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Invention
|
Automated quality metric models based on customer data.
Systems and methods for automating quali... |
|
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Invention
|
System and method for text analysis and routing of outgoing messages. The present invention allow... |
|
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Invention
|
Automated system and method to prioritize language model and ontology expansion and pruning. A sy... |
|
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Invention
|
Real time contextual event notification system with call state awareness. A real time contextual ... |
|
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Invention
|
Real-time application event detection for context-rich notifications and coaching.
A realtime co... |
|
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Invention
|
Real-time linguistic and acoustic detection for context-rich notifications and coaching.
A real-... |
|
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Invention
|
Systems and methods for forecasting using events.
In an entity such as a call center, back offic... |
|
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Invention
|
System and method for calibrating a wfm scheduling module. f is computed. A second mode M[D] comp... |
|
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Invention
|
Dynamic web content based on natural language processing (nlp) inputs. Systems and methods are pr... |
|
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Invention
|
Intelligent virtual assistant training through phased observational learning tasks.
Disclosed em... |
|
|
Invention
|
Realtime contextual event notification system.
A realtime contextual event notification system t... |
|
|
Invention
|
System and method for real-time predictive scheduling. The present application includes a method ... |
|
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Invention
|
System and method for tagging untagged events. A tagging system gathers all events (tagged and un... |
|
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Invention
|
System and method for generating wrap up information.
A system for generating wrap-up informatio... |
|
|
Invention
|
System and method for generating wrap up information. A system for generating wrap-up information... |
|
|
Invention
|
Virtual agent transparent user authentication.
Certain aspects of the present disclosure provide... |
|
|
Invention
|
Virtual agent trust mechanism. Certain aspects of the present disclosure provide techniques for r... |
|
|
Invention
|
Video masking of sensitive information. Certain aspects of the present disclosure provide techniq... |
|
|
Invention
|
System for transparent provisioning of functionally identical resources across diverse hosting an... |
|
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Invention
|
Intelligent forecasting with benchmarks.
A method for providing benchmark-plans to a customer ba... |
|
2022
|
Invention
|
User interface for fraud alert management.
A system for a graphical user interface for fraud det... |
|
|
Invention
|
Automated validation of information exchanged during interactions.
A system including an interac... |
|
|
Invention
|
Automated interaction processing systems.
An automated interaction processing system is deployed... |
|
|
Invention
|
System and method for replacing hold-time with a call-back in a contact center environment. Syste... |
|
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Invention
|
System and methods for summarizing transcribed audio. A system and method use a trained transform... |
|
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Invention
|
System and method for suggesting and generating a customer service template. The template generat... |
|
|
Invention
|
Iterative speech recognition with semantic interpretation.
An interactive voice response (IVR) s... |
|
|
Invention
|
Input-aware and input-unaware iterative speech recognition. An interactive voice response (IVR) s... |
|
|
Invention
|
Real-time account analytics for detecting fraudulent activity.
A system for detecting fraudulent... |
|
|
Invention
|
User persona injection for task-oriented virtual assistants.
An intelligent virtual assistant (I... |
|
|
Invention
|
Task gathering for asynchronous task-oriented virtual assistants.
An intelligent virtual assista... |
|
|
Invention
|
Task oriented asynchronous virtual assistant interface. An intelligent virtual assistant (IVA) is... |
|
|
Invention
|
Generating conversational ai response suggestions.
The present disclosure describes methods and ... |
|
|
Invention
|
Influence scoring for segment analysis systems and methods.
The segment analysis system analyzes... |
|
|
Invention
|
Selecting forecasting algorithms using motifs and classes.
Methods and systems for selecting a f... |
|
|
Invention
|
Selecting forecasting algorithms using motifs.
The present disclosure describes methods and syst... |
|
|
Invention
|
Anomaly detection systems and methods. An anomaly detection system using machine learning to gene... |
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|
P/S
|
In the fields of customer engagement and security, computer
hardware and downloaded computer sof... |
|
|
P/S
|
Computer hardware and downloaded computer software for use
in the fields of customer service and... |
|
2021
|
P/S
|
Providing temporary use of on-line non-downloadable cloud-based software for sharing videos and d... |
|
|
P/S
|
Consulting services in the fields of business technology software, design and development of comp... |
|
|
P/S
|
Downloadable enterprise and workforce engagement computer software for workforce forecasting and ... |
|
|
P/S
|
Computer hardware and software for use in the fields of customer service and engagement, customer... |
|
2020
|
P/S
|
Computer software consulting for workforce forecasting and scheduling, knowledge and employee ass... |
|
|
P/S
|
Computer hardware and downloadable software employing video for identifying security threats, ass... |
|
2019
|
P/S
|
Downloadable computer software featuring programs for use in organizing, cleansing, analyzing, an... |
|
2016
|
P/S
|
Business consultation and assistance services, namely, collecting, analyzing and/or reporting rea... |
|
2015
|
P/S
|
Computer software for use in collecting, analyzing and/or reporting real-time customer feedback, ... |
|
|
P/S
|
[ Computer software for use in collecting, analyzing and/or reporting real-time customer feedback... |
|
2013
|
P/S
|
Computer software services, namely customized monitoring and surveillance of the technological fu... |
|
2012
|
P/S
|
Computer consultation and computer diagnostic services in the field of functionability, usability... |
|
|
P/S
|
Callback service for automating telephone calls between businesses and other parties via the publ... |
|
2011
|
P/S
|
Software as a service (SAAS) services, namely, hosting software for use by others for use in work... |
|
2009
|
P/S
|
Computer hardware, namely, IP-based network video recorder for use in the collection, retention, ... |
|
|
P/S
|
E-commerce and analytical software, namely, for web analytics and particularly the measurement of... |
|
2008
|
P/S
|
COMPUTER CONSULTATION AND COMPUTER DIAGNOSTIC SERVICES IN THE FIELD OF FUNCTIONABILITY, USABILITY... |
|
2007
|
P/S
|
Technology consulting services, namely the development of computer software programs, for consume... |
|
2006
|
P/S
|
Computer software for monitoring, recording and analyzing
customer interactions through various ... |
|
2005
|
P/S
|
Computer software for monitoring, recording and analyzing customer interactions through various m... |
|
2004
|
P/S
|
Development of computer software programs for consumer and business enterprises |
|
2000
|
P/S
|
Computer software to monitor web sites for others. Computer services, namely designing and implem... |
|
|
P/S
|
[ Computer software to monitor web sites for others ] Conducting advertising and marketing studie... |
