A virtual reality system and method to permit a user to perform various activities in one or more metaverses while waiting in a virtual commerce space can include (1) one or more virtual reality (VR) servers configured to create multiple virtual spaces in one or more metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a virtual commerce server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the one or more servers are configured to receive an assistance request, generate an avatar bot as a placeholder in a virtual queue for a user, and transport an avatar of the user to a separate virtual space while the avatar bot represents the user in a virtual queue.
A device, system and method for cancelling echo at electronic devices are provided. The device comprises: a send path comprising a send input and output; a receive path comprising a receive input and output; an echo estimator engine that determines an estimate of echo, on the send path; a subtractor engine subtracts the estimated echo from a send signal received at the send input; a delay buffer engine; and an adder. The delay buffer engine provides, to the adder engine, a delayed-attenuated portion of a receive signal, received at the receive input, delayed by a given delay period corresponding to at least a delay of the echo between the receive path and the send input. The adder engine adds the delayed-attenuated portion to the send signal. The echo estimator engine determines the estimated echo using at least the delayed-attenuated portion of the receive signal added to the send signal.
H04M 9/08 - Systèmes téléphoniques à haut-parleur à double sens comportant des moyens pour conditionner le signal, p. ex. pour supprimer les échos dans l'une ou les deux directions du trafic
H04B 3/20 - Réduction des effets d'échos ou de sifflementSystèmes à ligne de transmission Détails ouverture ou fermeture de la voie d'émissionCommande de la transmission dans une direction ou l'autre
3.
CUSTOMIZATION OF A METAVERSE ENVIRONMENT BASED ON CUSTOMER PREFERENCES
A computer system that creates a virtual reality (VR), or metaverse, commerce space, includes a VR library that stores VR commerce space elements, a VR rendering engine in communication with the VR library, a call center server in communication with the VR rendering engine. The VR rendering engine selects one or more VR elements and creates a VR commerce space based on one or more customer preferences. The VR commerce space is transmitted to the call center server, which communicates the VR commerce space to a customer device and optionally to an agent device.
A method for providing real-time presentation feedback can comprise receiving audio data corresponding to a prepared presentation; analyzing, the audio data; analyzing, the analyzed audio data relative to presentation data associated with the prepared presentation to form an analyzed presentation data; generating, at least one of a recommendation and a feedback; and transmitting the at least one of the recommendation and the feedback for display on a display device. The method can provide real-time suggestions and feedback to a user during preparation or during a respective speech, presentation, or the like.
An electronic method for contextual task creation during a screen sharing session includes collecting shared screen data, searching the shared screen data for a potential task, and confirming the potential task with a user to generate a confirmed task. The electronic method can further include sending the confirmed task to a task management engine where the task can be collaboratively reviewed for progress and accuracy. The electronic method can be performed by a contextual task creation program or system that utilizes optical character recognition techniques for converting an image of text into a machine-readable text format, and natural language processing techniques for identifying keywords, entities, and actionable items within the text to provide possible task suggestions to a user.
A call center computer system with deepfake audio capability includes a call center server configured to communicate with one or more user devices and route communications from each of the one or more user devices to a call center agent device based on the availability of a call center agent. A deepfake processor in communication with the call center server includes a deepfake audio replicator. A first database includes one or more users and a primary agent associated with each of the one or more users and the content of prior sessions with each of the one or more users. A second database includes voices for each primary agent. The call center server is configured to connect a user device to a device of a secondary agent when the primary agent is not available, and the deepfake processor is configured to substitute the primary agent voice for the secondary agent's voice or to be the voice of a bot.
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
7.
INTELLIGENT MEETING INSIGHT AND COLLABORATION SYSTEM WITH REAL-TIME TOPIC EXTRACTION AND ENGAGEMENT ENHANCEMENTS
A computerized real-time data processing system for determining one or more topics presented during a conference utilizes a natural language processor (NLP) in communication with a conference server, wherein the NLP is configured to identify one or more topics presented in a conference based on identifying thematic elements in the speech of a conference host or participant, or in conference audio. One or more participant devices are in communication with the conference server, wherein each of the one or more participant devices has a display that displays conference topic files, wherein each conference topic file represents (a) a topic that was previously discussed during the conference, or (b) a topic that is presently being discussed during the conference. Each participant may, using the participant device unique to that participant, join a conference when a topic of interest is identified.
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
G06F 3/04817 - Techniques d’interaction fondées sur les interfaces utilisateur graphiques [GUI] fondées sur des propriétés spécifiques de l’objet d’interaction affiché ou sur un environnement basé sur les métaphores, p. ex. interaction avec des éléments du bureau telles les fenêtres ou les icônes, ou avec l’aide d’un curseur changeant de comportement ou d’aspect utilisant des icônes
G10L 15/183 - Classement ou recherche de la parole utilisant une modélisation du langage naturel selon les contextes, p. ex. modèles de langage
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
H04L 65/1093 - Procédures en session en ajoutant des participantsProcédures en session en supprimant des participants
8.
SYSTEM AND METHOD FOR ENHANCING THE PHONE CALL EXPERIENCE USING ANALYZED COMMUNICATION ARTIFACTS FOR EMOTIONAL STATE DETECTION
An electronic communication method for audio and/or video call sentiment analysis includes receiving, by a second electronic communication system associated with a second user (e.g., the call receiver), an audio and/or video call request from a first electronic communication system associated with a first user (e.g., the call sender). The method further includes determining a sentiment/disposition of the first user. The method further includes displaying, on a graphical user interface of the second electronic communication system, the sentiment/disposition of the second user to indicate to the second user a disposition of the first user. The sentiment can be displayed on the receiver's electronic communication system before the receiver answers the call.
A device, system and method for providing machine learning prompts on a call at a contact center server are provided. A contact center (CC) server receives a call. The CC server receives, on the call, an indication of a queue, of a plurality of queues maintained by the CC server, into which to place the call. The CC server places the call into the queue indicated by the indication, the call placed into the queue in a hold state. A machine learning engine generates, based on historical data associated with the queue, one or more prompts for the call. The CC server provides the one or more prompts on the call during the hold state.
H04M 3/51 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
10.
SYSTEM AND METHOD FOR HOSPITALITY PRESENCE DETECTION AND REPORTING OF SAME IN ELECTRONIC COMMUNICATIONS
Systems and methods for detecting a presence of a tracked device (e.g., a device of a guest, an employee, and/or a device coupled to an object), identifying the tracked device (e.g., as being associated with the guest, the employee, and/or the object), and determining a location of the tracked device (e.g., within a venue) can include a plurality of devices and one or more servers. The systems a plurality of communication modules configured to form a network of physical reference points in at least a portion of a venue. The plurality of communication modules can communicate with one or more servers, and the one or more servers can identify and determine a location of the tracked device based on data received in response to presence data being detected. The one or more servers and/or each device can perform various methods associated with presence detection, identification, and location determination.
H04W 4/029 - Services de gestion ou de suivi basés sur la localisation
H04W 4/33 - Services spécialement adaptés à des environnements, à des situations ou à des fins spécifiques pour les environnements intérieurs, p. ex. les bâtiments
11.
GENERATIVE AI PLATFORM INTEGRATION WITH VIDEO CONFERENCING
A videoconferencing system that generates at least one participant bot unique to a videoconference participant or topic. The videoconferencing system comprises: a videoconferencing server; a participant bot engine that generates and stores the at least one participant bot is further configured to direct a videoconference invitation from the videoconferencing server to the at least one participant bot. One or more databases are in communication with the participant bot-generation engine, wherein the database stores organizational information and makes the organizational information available to the participant bot. The videoconferencing server is configured to send a videoconference invitation to the bot engine and the bot engine is configured to accept the videoconference invitation and have a participant bot participate in the videoconference.
H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
A conferencing system and method detects one or more two-dimensional (2D) images in presented 2D data and/or objects shown during a videoconference and renders them on a participant's three-dimensional (3D) tactile screen. The system includes a conferencing server that is in communication with one or more participant devices. An image recognition engine is in communication with the conferencing server and identifies the one or more 2D images. An imaging processor is in communication with the image recognition engine, and may be in communication with a camera that recognizes objects shown during the videoconference. The imaging processor creates a 3D rendering of the 2D images and/or the objects and directly or indirectly sends them to the participant's 3D tactile screen.
A computer system and method searches organizational communications utilizing sentiment analysis of communication artifacts. A data-collection server first collects organizational data that includes communication artifacts. One or more searchable databases is in communication with the data-collection server and stores the communication artifacts. A search engine searches the databases for the communication artifacts in order to create a sentiment index for one or more sentiment types, wherein each sentiment type is stored in a separate database. A sentiment engine searches and analyzes each of the sentiment databases to create a sentiment index.
G06F 16/951 - IndexationTechniques d’exploration du Web
G06F 16/953 - Requêtes, p. ex. en utilisant des moteurs de recherche du Web
G10L 15/18 - Classement ou recherche de la parole utilisant une modélisation du langage naturel
G10L 15/30 - Reconnaissance distribuée, p. ex. dans les systèmes client-serveur, pour les applications en téléphonie mobile ou réseaux
G10L 25/63 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation pour estimer un état émotionnel
14.
SYSTEM FOR AN AGENT TO SIMULTANEOUSLY SERVICE MULTIPLE CUSTOMER DEVICES
A computer system and method are configured to permit a single agent to simultaneously interact with multiple customers. The computer system includes a call center server configured to communicate with (a) a plurality of customer devices, and (b) an agent device. The call center server is further configured to permit the agent device to communicate simultaneously with the plurality of customer devices. A text-to-speech (TTS) engine may be used converts text entered into the agent device into speech that is transmitted by the call center server to at least some of the plurality of customer devices.
A videoconferencing system and method are configured to generate a video conference including background advertising for one or more conference participants preferably based on an advertising sentiment for each participant. The system may include an advertising engine configured to communicate with advertising sources, a videoconferencing server in communication with the advertising engine and configured to generate a video conference, and an advertising sentiment processor that (a) determines an advertising sentiment for each of the one or more conference participants, and (b) selects unique advertising for each of the one or more of the conference participants based on the advertising sentiment, wherein the advertising sentiment processor is in communication with the advertising engine and with the video conferencing server.
G06Q 50/00 - Technologies de l’information et de la communication [TIC] spécialement adaptées à la mise en œuvre des procédés d’affaires d’un secteur particulier d’activité économique, p. ex. aux services d’utilité publique ou au tourisme
A computer system and method to permit a user to participate in multiple metaverses. The system and method include (1) one or more virtual reality (VR) servers configured to create multiple metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a call center server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the call center server is configured to position each unique user via one of the user operating devices into one or more of the multiple metaverses; and (4) a virtual user apparatus unique to a user and configured to permit the user to select between one or more of the multiple metaverses in which to participate.
A computer system and method are configured to create a virtual reality (VR) commerce space in which a single agent can simultaneously interact with multiple customers. The computer system includes a VR server configured to create a VR commerce space; a call center server in communication with the VR server and configured to communicate with (a) a plurality of customer devices, and (b) an agent device; a text-to-speech (TTS) engine that converts text entered into the agent device into speech that is transmitted by the call center server to at least some of the plurality of customer devices. The call center server is further configured to position each customer having one of the plurality of customer devices into the VR commerce space and to permit the agent device to communicate simultaneously with the plurality of customer devices.
A conferencing system for determining a participant's status during a conference may include (1) a conference server configured to identify one or more conference topics, and (2) one or more participant devices in communication with the conference server, wherein each participant device is assigned to a unique participant. A natural language processor (NLP) may be in communication with the conference server, wherein the NLP processor is configured to identify a participant and one or more topics on which the participant comments. A ranking engine is configured to identify one or both of (a) whether the participant was an originator of an idea related to a conference topic, and (b) the participant's contribution to a conference topic.
A conferencing system operable on a computer network includes a conference server that communicates with a conference host device that provides conference information to the conference server. A participant scoring engine, which may be part of a search engine, is in communication with a participant database. The participant database includes one or more attributes of available participants. The participant scoring engine (a) filters or ranks the participants based on the conference information provided by a conference host via the conference host device to the conference server, and by comparing the conference information to the one or more attributes of at least some of the available participants creates a filtered participant database that includes a subset of the participants in the database, and (b) determines a score for each of the participants in the filtered participant database, wherein the score is based on the conference information and the one or more attributes of each participant in the filtered database.
A conferencing system operable on a computer network includes a conference server that communicates with a conference host device that provides conference infolination to the conference server. A participant scoring engine, which may be part of a search engine, is in communication with a participant database. The participant database includes one or more attributes of available participants. The participant scoring engine (a) filters or ranks the participants based on the conference information provided by a conference host via the conference host device to the conference server, and by comparing the conference information to the one or more attributes of at least sorne of the available participants creates a filtered participant database that includes a subset of the participants in the database, and (b) deterrnines a score for each of the participants in the filtered participant database, wherein the score is based on the conference information and the one or more attributes of each participant in the filtered database.
A computer system includes a telecommunication server of a telecommunication system operator, is configured to store and route a communication detail record (CDR), a CDR database a metadata database, and a CDR router configured to inspect/analyze the metadata in each CDR and based on the analysis route the CDR to one or more country-specific and/or region-specific CDR storage units. The computer system may also include a legal database in communication with the CDR router, wherein the legal database includes the legal requirements for CDR storage of one or more countries and/or one or more regions and a legal server configured to obtain updates to the legal requirements and store them in the legal database. A method implemented on the telecommunications system receives and stores from the telecommunication server metadata from a telecom event and saves it as a CDR. The CDR is routed, utilizing the CDR router to one or more country-specific CDR storage units.
A computer system includes a telecommunication server of a telecommunication system operator, is configured to store and route a communication detail record (CDR), a CDR database a metadata database, and a CDR router configured to inspect/analyze the metadata in each CDR and based on the analysis route the CDR to one or more country-specific and/or region-specific CDR storage units. The computer systern may also include a legal database in communication with the CDR router, wherein the legal database includes the legal requirements for CDR storage of one Or more countries and/or one or more regions and a legal server configured to obtain updates to the legal requirements and store thern in the legal database. A method implemented on the telecommunications system receives and stores frorn the telecommunication server metadata frorn a telecorn event and saves it as a CDR. The CDR is routed, utilizing the CDR router to one or more country-specific CDR storage units.
H04L 41/50 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords
H04L 67/1097 - Protocoles dans lesquels une application est distribuée parmi les nœuds du réseau pour le stockage distribué de données dans des réseaux, p. ex. dispositions de transport pour le système de fichiers réseau [NFS], réseaux de stockage [SAN] ou stockage en réseau [NAS]
H04L 67/52 - Services réseau spécialement adaptés à l'emplacement du terminal utilisateur
23.
ACTIVE CALL LAWFUL INTERCEPTION AND PRESERVATION TECHNIQUE
A communication system and method for identifying a threatening and/or illegal call includes (1) a telephony network, (2) a first user device in communication with the telephony network, wherein the first user device is assigned to a first user who is an organization rnember, (3) a second user device in communication with the telephony network, wherein the second user device is assigned to a second user who is not an organization member, (4) a communications server in communication with at least the first user device, (5) a natural language processor (NLP) in commtmication with the comnnmications server; and (6) a threatening language database in communication with the communications server and/or the NLP. The NLP is configured to monitor language used by the second user during a communication with first user to identify threatening language by comparing the language used by the second user to the threatening language in the threatening language database.
The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.
H04M 3/493 - Services d'information interactifs, p. ex. renseignements sur l'annuaire téléphonique
G06Q 30/016 - Fourniture d’une assistance aux clients, p. ex. pour assister un client dans un lieu commercial ou par un service d’assistance après-vente
The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to deteiinine a custorner query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the custorner device by the virtual assistant.
A communication system and method rnitigates the risk of connecting to undesirable social media contacts. The systein and method may involve identifying trusted contacts of a user and saving them in a trusted contacts database, wherein the trusted rnembers can be one or more of (a) work contacts, (b) contacts from other social media sites, (c) friends and family, and (d) others. When a potential contact on a social media platform attempts to connect to the user, the identity of the potential contact is compared to the trusted contacts in the trusted contacts database. The user is then alerted as to whether the potential contact is in the trusted contacts database and the user can utilize that information to determine whether or not to connect to the potential contact. Alternatively, the proposed connection may be (1) automatically rejected is the potential contact is not in the trusted contacts database, or (2) automatically accepted if the potential contact is in the trusted contacts database.
H04L 51/04 - Messagerie en temps réel ou quasi en temps réel, p. ex. messagerie instantanée [IM]
H04L 51/212 - Surveillance ou traitement des messages utilisant un filtrage ou un blocage sélectif
H04L 51/224 - Surveillance ou traitement des messages en fournissant une notification sur les messages entrants, p. ex. des poussées de notifications des messages reçus
H04L 51/52 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel pour la prise en charge des services des réseaux sociaux
H04W 4/16 - Services supplémentaires liés aux communications, p. ex. transfert ou mise en attente d'appels
H04W 4/21 - Signalisation de servicesSignalisation de données auxiliaires, c.-à-d. transmission de données par un canal non destiné au trafic pour applications de réseaux sociaux
27.
METHOD FOR PROVIDING A DISPLAY APPARATUS FOR COMPUTER NETWORKING AND TELEPHONY CABLES
A display apparatus is configured to determine and display information related to one or more electronic devices. The display apparatus includes a housing having a screen, a processor, and at east a first apparatus port. A cable has a first end connected to the first apparatus port and a second end connected to a port of a first electronic device. The display apparatus receives information via an electronic signal frorn the first electronic device and is configured to display the information on the screen. In another embodiment, the display apparatus includes a second apparatus port, and a second cable has a first end connected to a second electronic device. The display apparatus receives information via an electronic signal from the second electronic device and is further configured to display that information on the screen.
G09F 9/33 - Dispositifs d'affichage d'information variable, dans lesquels l'information est formée sur un support, par sélection ou combinaison d'éléments individuels dans lesquels le ou les caractères désirés sont formés par une combinaison d'éléments individuels à semi-conducteurs, p. ex. à diodes
H04L 43/0817 - Surveillance ou test en fonction de métriques spécifiques, p. ex. la qualité du service [QoS], la consommation d’énergie ou les paramètres environnementaux en vérifiant la disponibilité en vérifiant le fonctionnement
28.
DETERMINATION OF CONFERENCE PARTICIPANT CONTRIBUTION
A conferencing system for determining a participant's status during a conference may include (1) a conference server configured to identify one or more conference topics, and (2) one or more participant devices in communication with the conference server, wherein each participant device is assigned to a unique participant. A natural language processor (NLP) rnay be in cornnninication with the conference server, wherein the NLP processor is configured to identify a participant and one or more topics on which the participant comments. A ranking engine is configured to identify one or both of (a) whether the participant was an originator of an idea related to a conference topic, and (b) the participant's contribution to a conference topic.
The technology described herein determines a clout value for a creator of a digital collectible, determines a popularity value of the digital collectible, and aggregates the clout value and the popularity value into an aggregated value for the digital collectible, norrnalizes the aggregated value and assigns the normalized aggregated value as an assessed value for the digital collectible. The digital collectible may then be converted into a non-fungible token (NFT) having the assessed value,
A method and system creates a spatial, multi-dimensional presentation file (i.e., a VR file) from a two-dimensional (2D) presentation file. The system may include a server to receive the 2D file and identify axis points in the 2D file. The one or more axis points and supplemental information related to one or more of the axis points are provided to a VR conversion engine. The VR conversion engine creates a VR file that includes the 2D file and supplemental information relating to the one or more axis points.
A method and system creates a spatial, multi-dimensional presentation file (i.e., a VR file) from a two-dimensional (2D) presentation file. The system may include a server to receive the 2D file and identify axis points in the 2D file. The one or more axis points and supplemental information related to one or rnore of the axis points are provided to a VR conversion engine. The VR conversion engine creates a VR file that includes the 2D file and supplemental inforrnation relating to the one or rnore axis points.
Systems and methods for virtual meetings allow a recipient of a request to attend a meeting alternate options to: not attend the meeting but record all or part(s) of the meeting, or to attend the meeting and record all or part(s) of the meeting. In an embodirnem, a conferencing system comprising a conferencing server is in communication with a participant device. The conferencing server sends the participant device a meeting request which includes recording options available to the recipient. The communication may include metadata that assists the conferencing systern to identify the part(s) of the meeting the recipient wishes to be recorded.
33.
AUTOMATED PAUSING OF AUDIO AND/OR VIDEO DURING A CONFERENCING SESSION
Embodiments include an audio analyzer to analyze audio data received from a user computing systern operating as a participant in a conference managed by a conferencing application and to detect one or audio pause conditions; a video analyzer to analyze video data received from the user computing system and to detect one or video pause conditions; and a conferencing rnanager to automatically pause distribution of the audio data to other participants of the conference when the one or rnore audio pause conditions are detected and automatically pause distribution of the video data to the other participants when the one or rnore video pause conditions are detected.
Electronic comrnunication methods and systems for determining biometric events and annotating recorded information with indicia of the biometric events are disclosed. Exemplary methods and systems can further determine contexts within the recorded information and further annotate the recorded information with indicia of the context.
Embodiments include systems and methods for routing a request by a custorner to an agent to handle the request. The method includes receiving a request from a customer, analyzing a digital footprint of the custorner to deterrnine one or more clout indicators of the customer, analyzing a digital footprint of a plurality of agents to deterrnine one or more clout indicators for at least one of the plurality of agents, and routing the request to a selected one of the plurality of agents based at least in part on the one or more clout indicators of the custorner and the one or rnore clout indicators for at least one of the plurality of agents.
H04L 67/61 - Ordonnancement ou organisation du service des demandes d'application, p. ex. demandes de transmission de données d'application en utilisant l'analyse et l'optimisation des ressources réseau requises en tenant compte de la qualité de service [QoS] ou des exigences de priorité
H04L 67/63 - Ordonnancement ou organisation du service des demandes d'application, p. ex. demandes de transmission de données d'application en utilisant l'analyse et l'optimisation des ressources réseau requises en acheminant une demande de service en fonction du contenu ou du contexte de la demande
36.
STIMULUS-BASED COLLABORATIVE FUNCTIONS FOR COMMUNICATION SYSTEMS
A cornrnunication system with enhanced collaboration functionality. During operations of the new communication system, users (e.g., online meeting, conference, call, or presentation attendees or participants (iperating a client device in communication via a communications network) join a collaboration session via their preferred collaboration application. One of the attendees wants to get their document or other content seen, so they share their screen and start to present their content. With the new communication system, an attendee chooses to initiate a collaboration option (e.g., clicking a button in a user interface such as "Create a conference call" button), while identifying or highlighting a subset or portion of the presented content as relevant to the new collaboration event. Attendees are added to an ad hoc conference meeting (or other new or spawned collaboration event), and the content that is originally asserted as the topic of conversation is displayed in the con ferencing apparatus.
H04L 65/401 - Prise en charge des services ou des applications dans laquelle les services impliquent une session principale en temps réel et une ou plusieurs sessions parallèles additionnelles en temps réel ou sensibles au temps, p. ex. accès partagé à un tableau blanc ou mise en place d’une sous-conférence
37.
ADAPTIVE NOISE CANCELLING FOR CONFERENCING COMMUNICATION SYSTEMS
A communication system with a noise cancellation (NC) assembly providing adaptive or dynamic noise cancellation. The NC assembly includes a localizer module determining, during a communication session (active speaking or during idle times), a location of the active talker. The NC assembly includes a beam generator forming a beam in the determined direction of the active talker to enhance the active talker speech. Once the NC assembly has determined (he position of the active talker, the NC assembly assigns a microphone of the microphone array or generated beam in that active direction to be the "active signal" source. The NC assembly assigns a second microphone or beam to be the noise source t-or NC purposes, and this source may be selected to be in acoustic shadow of the first microphone used as the active signal source or may be the farthest away in its position from the active talker's position.
G10K 11/178 - Procédés ou dispositifs de protection contre le bruit ou les autres ondes acoustiques ou pour amortir ceux-ci, en général utilisant des effets d'interférenceMasquage du son par régénération électro-acoustique en opposition de phase des ondes acoustiques originales
Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.
H04L 41/5061 - Gestion des services réseau, p. ex. en assurant une bonne réalisation du service conformément aux accords caractérisée par l’interaction entre les fournisseurs de services et leurs clients réseau, p. ex. la gestion de la relation client
Embodiments include systems and methods for receiving an action item trigger by a user of a conferencing application; and in response to receiving the action item trigger, generating spoken words from audio data of a session of the conferencing application; normalizing the spoken words; generating higher-level representations of the normalized spoken words; determining sernantic similarities of the higher-level representations of the normalized spoken words and higher level representations of normalized action words of an action word list; ranking options for top spoken words and action words based at least in part on the sernantic similarities; identifying candidates for action words and/or phrases frorn the top spoken words and action words; and parsing the candidates to generate one or rnore action items.
The technology described herein includes a rnethod of receiving, by a phone, audio data from an application running on a computing system coupled to the phone; sending the audio data to an audio output device coupled with the phone; and detecting an incorning phone call to the phone and automatically handling the incoming phone call, based at least in part on one or more preferences of a user of the phone, while receiving the audio data from the application and sending the audio data to audio output device.
A method of detecting robocalls includes generating at least one of an identification (ID) spoofing score, a number sirniladty score, and a call length prediction request for a telephone call request. The method further includes generating a robocall predictor score based at least in part on the call length prediction score and the TD spoofing score, and rejecting the telephone call request when the robocall predictor score indicates the telephone call request is invalid.
A communication system adapted to allow participants, during a collaboration event or session, to ask questions while also serving up or providing relevant context to the presenter. This can be done by the participant clicking anywhere on the screen of their display on their client device during an online presentation and then presenting their question (e.g., typing or otherwise entering their hiput) about that particular portion of the presentation. When a user clicks on their screen during the presentation, a new dialog will open with a screenshot of the point of thc presentation that occurred as well as a dialog box to type in a question. When the participant submits their question, a question report can be created and sent to the server. This report may include a user identifier (ID), a timestamp of when the screenshot was taken, the coordinates of the click/selection location, and the question itself.
A communication system mitigating the risk of an incoming spoofed collet. The method involves issuing a token or a digital certificate to each network connection of a user, such as to each member of a social media platform to which the user is connected. The method includes determining a vanditv of the token or certificate of the network connection with a receiving party, which may be performed in resp(mse to searching and identifying the receiving party by a calling pany. The method includes transmitting a rnessage ro the receiving party by the calling party in response to the validity confirmation of the token or the digital certificate. A message is transrnitted that includes a calling identifier to be displayed to provide calling lr) to the receiving party and a time of the intended call. The message may provide connection details, mutual connections, and historical events with the calling party.
09 - Appareils et instruments scientifiques et électriques
Produits et services
Telecommunication hardware used for video and audio conferencing in the nature of telephones and video phones with embedded operating system software for providing high quality audio
Systems, devices, and methods for Ul testing and reconciliation are presented. In one example, a method of Ul testing includes generating a wirefi-ame model of the U1. The method also includes generating a code segment from a portion of the wireframe model of the UI. Additionally, the example method includes determining whether an error in the code segment exists based on a comparison of an aspect of the wireframe model to an aspect of the code segment. The rnethod may include generating an updated code segment from the portion of the wireframe model of the Ul when determining the error in the code segment.
Electronic communication methods and systems for determining sentiment associated with a communication, conveniently displaying indicia of the sentiment information, and scoring the sentiment information are disclosed. The methods and systems can include associating an emoji with a sentiment and annotating information, for example, a highlight reel or a waveform, with the emoji.
G10L 15/26 - Systèmes de synthèse de texte à partir de la parole
G10L 25/63 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation pour estimer un état émotionnel
H04L 12/16 - Dispositions pour la fourniture de services particuliers aux abonnés
Methods and systems for determining a context of recorded audio information and for verifying authenticity of an audio recording are disclosed. Exemplary methods can include mixing signals from the audio communication with metadata modulated using a carrier wave.
P8997CA00ABSTRAC:fA telemetry-based method and system is provided for predictive resource scaling by mining useful data based on communication behaviour such as human calling patterns, call quality, and integration. ln an embodiment, the telemetry-based systenl comprises at least one predictor for generating a first scaling prediction value based on a first target prt)cess goal and a second scaling prediction value based On a second target process goal; a.n auto-scaler for auto-scaling resources based on the first scaling prediction value and second scaling prediction value; and a regulator for monitoring the first scaling prediction value and second scaling prediction value and auto-scaling of resources by the auto-scaler and applying an objective function indicating total normalized system performance to a reinforcement learning akgorithm for improving prediction accuracy of the at least one predictor.Date Recue/Date Recveived 2020-12-10
ABSTRACTA method and system matching experts or potential experts with an agent request for an expert are disclosed. Exemplary systems include an expert term extraction engine, an agent term extraction engine, and a matching engine to compare agent request terms to the expert terms from the expert term extraction engine and to determine whether there is a match or a potential match between the agent request terms and the extracted expert terms.=CA 3078106 2020-04-30
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
51.
ELECTRONIC COMMUNICATION METHODS AND SYSTEMS FOR COLLABORATING AND COMMUNICATING IN MEETING ENVIRONMENTS
A system and method for determining and applying habits during a communication are disclosed. The habits can be used to automatically connect a user to a communication and/or to modify settings for a communication during the communication.
Systems and methods for advising meeting participants are disclosed. An example method of advising meeting participants includes establishing a desired engagement level for a participant of a meeting. The example method further includes evaluating a contribution to the meeting of the participant based on the desired engagement level and including at least one of detecting a communication duration of the participant or determining a quantity of content shared. The example method also includes generating a graphical representation of the contribution to the meeting. Additionally, the example method includes providing the graphical representation of the contribution to the meeting, including transmitting a signal to at least one of the participant or a meeting host. The signal communicates the graphical representation to a device of the participant or the meeting host.
Systems and methods for the generation of job-specific contact centers are disclosed. The system may enable customers to generate a contact center during a job bidding phase and/or during pendency of the job. The contact center may enable communications between the customer and one or more contractors. The generated contact center may be both customer specific and job specific. The contact center may include any suitable communication technology, including an interactive voice response (IVR) system.
An example method of initiation a communications channel at a source node in a peer-to-peer call network, includes: generating an initiation request to initiate the communications channel between the source node and a destination node in the peer-to-peer call network, the initiation request including signaling data for the source node to allow the destination node to establish a signaling channel; sending the initiation request to the peer-to-peer call network to be propagated to the destination node; and when the signaling channel between the source node and the destination node has been established, establishing a peer-to-peer media channel between the source node and the destination node, wherein the signaling channel and the media channel form the communications channel between the source node and the destination node.
H04L 12/12 - Dispositions pour la connexion ou la déconnexion à distance de sous-stations ou de leur équipement
H04L 41/082 - Réglages de configuration caractérisés par les conditions déclenchant un changement de paramètres la condition étant des mises à jour ou des mises à niveau des fonctionnalités réseau
H04L 65/1069 - Établissement ou terminaison d'une session
H04L 65/1076 - Passage au crible des communications IP en temps réel, p. ex. pourriel sur la téléphonie Internet [SPIT]
H04L 65/1093 - Procédures en session en ajoutant des participantsProcédures en session en supprimant des participants
An electronic communication method and system are disclosed. Exemplary methods include rating agent soft skills using an artificial intelligence (AI) module that continuously evaluates these skills, based on artifacts available from previous interactions with customers. The artifacts can be the voice recordings, chat transcripts, as well as Key Performance Indicators (KPIs) used for reporting. Once agents are rated, targeted soft skill-based routing is implemented for high priority calls or calls that are detected by a sentiment analyzer as requiring special attention, For training purposes, the system can be configured to route calls to agents with lower soft skills ratings during off hours. Completed calls may be used as further feedback to the AI module and the soft skill ratings acquired by the AI module may be added to an existing "hard skills" dataset for contact center call routing, to assist with continuous learning of soft skills as well as agent and supervisor training.
G10L 17/26 - Reconnaissance de caractéristiques spéciales de voix, p. ex. pour utilisation dans les détecteurs de mensongeReconnaissance des voix d’animaux
G10L 25/63 - Techniques d'analyse de la parole ou de la voix qui ne se limitent pas à un seul des groupes spécialement adaptées pour un usage particulier pour comparaison ou différentiation pour estimer un état émotionnel
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
56.
ELECTRONIC COMMUNICATION NODE LOAD BALANCING SYSTEM AND METHOD
A method and system for distributing communication devices across a cluster of network nodes are disclosed. The method and system can use call statistics information to determine which node within the cluster to use to register one or more communication devices. The system and method can additionally periodically review such information and register the communication devices to other nodes based on the information.
09 - Appareils et instruments scientifiques et électriques
Produits et services
(1) Downloadable telecommunication software for use in group communications, namely, persistent virtual workspace for team-based meetings, postings, screen and file sharing, text chat and chat forums, real-time voice and video, task assignments, and video clip postings.
59.
DEVICES, SYSTEMS AND METHODS FOR COMMUNICATIONS THAT INCLUDE SOCIAL MEDIA CLIENTS
Devices, systems and methods for communications that include social media clients are provided. In particular, a server operates a virtual client for communicating with clients of a social media server. The server receives a call request associated with a directory number of a call server, the call request to initiate a call associated with the directory number and a given client of the social media server. The server conducts the call by controlling: the virtual client to communicate with the given client, via the social media server; and the virtual client to communicate with a communication device associated with the directory number, via the call server. The server may also facilitate exchange of status updates between a given client of the social media server and the call server. The server may also facilitate calls between respective clients of different social media servers.
A method and system for assisting a user in preparing a response to an electronic communication, such as an email, are disclosed. The system includes a context analyzer, a context repository, a sentential template repository, and an auto-draft builder. The auto-draft builder uses information from the sentential template repository and context repository to prepare a proposed response to the electronic communication.
G06F 40/40 - Traitement ou traduction du langage naturel
H04L 12/16 - Dispositions pour la fourniture de services particuliers aux abonnés
H04L 51/02 - Messagerie d'utilisateur à utilisateur dans des réseaux à commutation de paquets, transmise selon des protocoles de stockage et de retransmission ou en temps réel, p. ex. courriel en utilisant des réactions automatiques ou la délégation par l’utilisateur, p. ex. des réponses automatiques ou des messages générés par un agent conversationnel
H04L 51/04 - Messagerie en temps réel ou quasi en temps réel, p. ex. messagerie instantanée [IM]
61.
SPEECH TO DUAL-TONE MULTIFREQUENCY SYSTEM AND METHOD
A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.
A method and system for transmitting, reviewing, and analyzing mixed-media communications are disclosed. The system includes one or more databases to store information in multiple formats. The information in multiple formats can be reviewed using a single application on a device for easy review and analysis of the mixed media communications.
A method and system for automatically generating and sending a test message to one or more apparatus associated with a user are disclosed. The test messages can be pushed to the one or more apparatus and a response received from the one or more apparatus prior to connecting a communication between two devices.
A communications system is configured to facilitate communication via a plurality of communication types and comprises at least one queue monitor. The system is configured to determine a number of users on hold in a queue for each of the communication types, to compare the determined number of users on hold to a configurable threshold value for each communication type and, when the number of users on hold in a queue for a first communication type exceeds a threshold value for the first communication type, to send a notification to one or more of the users on hold in that queue, the notification comprising an option to switch to an alternative communication type.
H04L 12/16 - Dispositions pour la fourniture de services particuliers aux abonnés
H04L 47/52 - Ordonnancement selon la bande passante des files d'attente
H04L 47/56 - Ordonnancement des files d’attente en implémentant un ordonnancement selon le délai
H04L 47/625 - Ordonnancement des files d’attente caractérisé par des critères d’ordonnancement pour des créneaux de service ou des commandes de service
H04L 65/80 - Dispositions, protocoles ou services dans les réseaux de communication de paquets de données pour prendre en charge les applications en temps réel en répondant à la qualité des services [QoS]
H04M 3/523 - Dispositions centralisées de réponse aux appels demandant l'intervention d'un opérateur avec répartition ou mise en file d'attente des appels
An electronic communication method and system are disclosed. Exemplary methods include using the second communication device, determining a presence of a first communication device, based on the step of determining the presence of the first communication device, using a cloud service, connecting the first communication device to the electronic communication, and using the cloud service, connecting the second communication device to the electronic communication. Exemplary methods and systems can provide a way to automatically extract meeting access information and seamlessly launch and/or log a user/participant into an electronic communication.
G06F 3/01 - Dispositions d'entrée ou dispositions d'entrée et de sortie combinées pour l'interaction entre l'utilisateur et le calculateur
H04W 4/06 - Répartition sélective de services de diffusion, p. ex. service de diffusion/multidiffusion multimédiaServices à des groupes d’utilisateursServices d’appel sélectif unidirectionnel
H04W 4/30 - Services spécialement adaptés à des environnements, à des situations ou à des fins spécifiques
H04W 4/80 - Services utilisant la communication de courte portée, p. ex. la communication en champ proche, l'identification par radiofréquence ou la communication à faible consommation d’énergie
66.
DEVICE INCLUDING A DIGITAL ASSISTANT FOR PERSONALIZED SPEECH PLAYBACK AND METHOD OF USING SAME
A method and device for reviewing audio content are provided. The method includes using a digital assistant on a device to review audio content (e.g., recorded audio information and/or text converted to speech) in a preferred tone and/or at a preferred rate. The digital assistant can also provide video, images, and/or web links during playback of the audio information to further assist a listener.
Systems and methods for virtual conferencing that allow a missing participant to provide information to active participants in a conference session in real time are disclosed. The systems and methods can be used to allow a missing participant to respond to queries submitted in a query bucket by one or more active participants. Responses provided by the missing participant can be viewed by active participants during the virtual conference session.
09 - Appareils et instruments scientifiques et électriques
Produits et services
downloadable telecommunication software for use in group communications, namely, persistent virtual workspace for team-based meetings, postings, screen and file sharing, text chat and chat forums, real-time voice and video, task assignments, and video clip postings
69.
PORTABLE VOICE UNIT COMMUNICATIONS VIA A COMMUNICATION DEVICE
A portable voice unit communications via a communication device is provided. A controller of the communication device establishes, using a transceiver, a wireless connection with a portable voice unit. The controller receives, via an input device, a selection of a given audio accessory from a plurality of audio accessories, the communication device acting as a communication hub between the portable voice unit and the plurality of audio accessories. The controller provides, between the portable voice unit and the wireless connection, a voice call. The controller connects, to the given audio accessory, the voice call.
H04M 3/42 - Systèmes fournissant des fonctions ou des services particuliers aux abonnés
H04M 7/12 - Dispositions d'interconnexion entre centres de commutation pour l'exploitation entre centraux comportant différents types d'équipement de commutation, p. ex. à entraînement mécanique et pas à pas ou décimal et non décimal
H04W 4/16 - Services supplémentaires liés aux communications, p. ex. transfert ou mise en attente d'appels
70.
METHOD AND SYSTEM FOR DYNAMICALLY CHANGING A SERVICE LEVEL AGREEMENT
A system and method for dynamically updating a service level agreement during a communication with a contact center are disclosed. The system and method are configured to display an initial time associated with a predetermine SLA path and then update the displayed time based on a communication between an agent and a customer.
H04L 41/5009 - Détermination des paramètres de rendement du niveau de service ou violations des contrats de niveau de service, p. ex. violations du temps de réponse convenu ou du temps moyen entre l’échec [MTBF]
H04M 3/22 - Dispositions de supervision, de contrôle ou de test
H04W 28/24 - Négociation de l'agrément du niveau de service [SLA Service Level Agreement]Négociation de la qualité de service [QoS Quality of Service]
A method and system for updating contact details of users is disclosed. The method comprises providing a contact record for each of a plurality of users, the contact record for each user comprising a plurality of fields, wherein at least one of the contact records for a first user has a first user identifier in a first field having an associated first communications method. A subsequent step may comprise receiving a communication from a user by means of a second, different communications method, the communication having an associated second user identifier corresponding to at least part of the first user identifier. A subsequent step may comprise identifying the contact record for the first user based on the second user identifier. A subsequent step may comprise updating the identified contact record so that at least one of the fields comprises new information from the second user identifier.
09 - Appareils et instruments scientifiques et électriques
Produits et services
Telecommunication services, namely, the provision of unified communications, telephony, conferencing, voicemail services, and audio and video conferencing services; cloud-based computer telephony services; internet telephony services; global computer network telephony services; computer telephony services; provision of hosted and wireless PBX services Downloadable software for use in unified communications, namely, messaging, chat, conferencing, voice and video calls, document sharing and collaboration, event creation, and third party alerts and messaging services, namely, SMS and social media
There is provided a portable device (2) for wirelessly communicating with a remote further device (4). The portable device comprises a power source (6) chargeable by a power supply (8) separate from the portable device. The portable device is configured to have a plurality of coupling states associated with the power supply. The power supply is separate from the device and remote from the further device. The portable device also comprises communication apparatus (10) wirelessly connectable to the further device and configured to enable the portable device to have a wireless connection state associated with the further device. A processor (12) is configured to monitor a change between a first and a second of the said coupling states; and, output data for changing the connection state based upon the change from the first coupling state to the second coupling state.
Methods and systems of providing caller information are provided. Exemplary systems and methods provide location information for audio files including the caller information. The location information can be used to retrieve the audio information, which can be played on a call recipient's device, and/or a translation of the audio information, which can be displayed on the call recipient's device.
A wireless broadcasting device, systems including the device, and methods of programming and using the device are disclosed. The wireless broadcasting device is powered using power over Ethernet and can be used to provide proximity-based capabilities to devices that otherwise do not have such functions.
H02J 13/00 - Circuits pour pourvoir à l'indication à distance des conditions d'un réseau, p. ex. un enregistrement instantané des conditions d'ouverture ou de fermeture de chaque sectionneur du réseauCircuits pour pourvoir à la commande à distance des moyens de commutation dans un réseau de distribution d'énergie, p. ex. mise en ou hors circuit de consommateurs de courant par l'utilisation de signaux d'impulsion codés transmis par le réseau
H04H 20/38 - Dispositions de distribution lorsque des stations inférieures, p. ex. des récepteurs, interagissent avec la radiodiffusion
H04H 20/57 - Dispositions spécialement adaptées à des applications spécifiques, p. ex. aux informations sur le trafic ou aux récepteurs mobiles aux récepteurs mobiles
H04W 4/06 - Répartition sélective de services de diffusion, p. ex. service de diffusion/multidiffusion multimédiaServices à des groupes d’utilisateursServices d’appel sélectif unidirectionnel
76.
POWER OVER ETHERNET ADAPTER WITH COMMUNICATION DEVICE AND METHOD OF PROGRAMMING AND USING SAME
A wireless broadcasting device, systems including the device, and methods of programming and using the device are disclosed. The wireless broadcasting device is powered using power over Ethernet and can be used to provide proximity-based capabilities to devices that otherwise do not have such functions.
H02J 13/00 - Circuits pour pourvoir à l'indication à distance des conditions d'un réseau, p. ex. un enregistrement instantané des conditions d'ouverture ou de fermeture de chaque sectionneur du réseauCircuits pour pourvoir à la commande à distance des moyens de commutation dans un réseau de distribution d'énergie, p. ex. mise en ou hors circuit de consommateurs de courant par l'utilisation de signaux d'impulsion codés transmis par le réseau
H04W 4/021 - Services concernant des domaines particuliers, p. ex. services de points d’intérêt, services sur place ou géorepères
H04W 4/06 - Répartition sélective de services de diffusion, p. ex. service de diffusion/multidiffusion multimédiaServices à des groupes d’utilisateursServices d’appel sélectif unidirectionnel
H04W 4/50 - Fourniture de services ou reconfiguration de services
H04W 4/80 - Services utilisant la communication de courte portée, p. ex. la communication en champ proche, l'identification par radiofréquence ou la communication à faible consommation d’énergie
A method and system for providing location information to a mobile device includes providing an apparatus with a beacon. The apparatus stores identification information associated with the apparatus, and obtains information describing the correspondence between location information and apparatus identification information to determine the location of the apparatus from the stored identification information. The apparatus transmits the location information to the beacon which transmits the information to the mobile device. In addition, information defining movement of a mobile device through a navigation zone includes an array of beacons that are in communication with each other. The mobile device is provided at a first location in the navigation zone and communicates with a first beacon to indicate its proximity to the first beacon. The device moves through the zone to other locations and communicates with another beacon in proximity to the second location to indicate its proximity to the second beacon.
G01S 1/08 - Systèmes pour déterminer une direction ou une ligne de position
G01S 5/14 - Localisation par coordination de plusieurs déterminations de direction ou de ligne de positionLocalisation par coordination de plusieurs déterminations de distance utilisant les ondes radioélectriques déterminant des distances absolues à partir de plusieurs points espacés d'emplacement connu
H04W 4/029 - Services de gestion ou de suivi basés sur la localisation
H04W 4/38 - Services spécialement adaptés à des environnements, à des situations ou à des fins spécifiques pour la collecte d’informations de capteurs
H04W 64/00 - Localisation d'utilisateurs ou de terminaux pour la gestion du réseau, p. ex. gestion de la mobilité
H04W 84/18 - Réseaux auto-organisés, p. ex. réseaux ad hoc ou réseaux de détection
78.
PREVENTING DOUBLE DIGIT DETECTION CAUSED BY IN-BAND DUAL-TONE MULTI-FREQUENCY SIGNALING
A T2P (TDM to packet) delay buffer is provided. The delay buffer can prevent double digit detections caused by in-band DTMF leak when out-of-band DTMF is used. The T2P delay buffer is initialized with an audio pattern that represents silence in a configurable amount of delay. When a DTMF digit is detected, the system can stop taking the voice payload from the T2P delay buffer and start injecting RFC4733 RTP packets into the RTP stream at a preconfigured rate. The RFC4733 DTMF RTP packets continue to be injected into the RTP stream until the DTMF digit stops. Once the end of the DTMF digit is detected, the content of the T2P delay buffer can be discarded and the T2P delay buffer is reinitialized with an audio pattern that represents silence in a configurable amount of delay. After the T2P delay buffer is reinitialized, the voice packetisation can be continued.
H04L 12/66 - Dispositions pour la connexion entre des réseaux ayant différents types de systèmes de commutation, p. ex. passerelles
H04M 1/68 - Circuits pour empêcher l'écoute indiscrète
H04M 1/74 - Circuits d'interface pour le couplage de sous-stations aux lignes téléphoniques externes avec des moyens pour diminuer les interférencesCircuits d'interface pour le couplage de sous-stations aux lignes téléphoniques externes avec des moyens pour diminuer les effets dus aux défauts de ligne
H04M 7/12 - Dispositions d'interconnexion entre centres de commutation pour l'exploitation entre centraux comportant différents types d'équipement de commutation, p. ex. à entraînement mécanique et pas à pas ou décimal et non décimal
H04Q 1/45 - Dispositions pour la signalisationGestion des courants de signalisation utilisant un courant alternatif avec des fréquences de signalisation audibles utilisant une signalisation à fréquences multiples
An exemplary system includes a mobile device having an application and wireless access user credentials, a configurable access point of a network, and a terminal connected to the configurable access point. The wireless access user credentials can be pushed, using the application, from the first mobile device to the terminal to reconfigure the access point and create a virtual network that recognizes the wireless access user credentials.
09 - Appareils et instruments scientifiques et électriques
37 - Services de construction; extraction minière; installation et réparation
38 - Services de télécommunications
Produits et services
Telecommunications equipment; telecommunications devices; telecommunications goods; computer software; computer hardware; data communications equipment; audio and/or video conferencing apparatus; automatic switching apparatus [for telecommunication]. Installation and repair of telecommunications networks; maintenance of telecommunications apparatus; repair and maintenance of computer and telecommunications hardware. Telecommunications services; voice and data transmission services.
09 - Appareils et instruments scientifiques et électriques
38 - Services de télécommunications
Produits et services
(1) Telecommunications equipment namely telephone and telegraphic apparatus and material of all kinds, namely telephones, mobile telephones, telephone components, computer tablets, radio transmitters; telephone transmitters, television transmitters comprising fiber optic cables and network interface units; computer programs for use in the telecommunications and related fields, namely, computer software used to enhance the capabilities and features of other software and non-downloadable online software, namely, computer software for digital animation and special effects of images; computer software for use in telecommunications, namely, software for providing single user and multiple user access to a global computer network, namely, internet browser software, software for setting up and configuring local area networks, LAN (local area network) operating software, network access server operating software; computer software for creating, sending, editing and receiving email; computer software for word processing. (1) Telecommunication services, namely, providing user access to a global computer network; Telecommunication services, namely, transmission of messages and images, namely, recording, storage and subsequent transmission of voice messages, text messages, photographs, pictures and animated cartoons by a global computer network and the internet.
82.
AN APPARATUS AND METHOD FOR ROUTING AN INCOMING CALL
An Apparatus and Method for Routing an Incoming CallAn apparatus and method for routing an incoming call includes the apparatus configured to perform a routing decision resulting in the incoming call being routed to the voicemail of a called user. The apparatus further creates a transcription of a voicemail message being recorded on the voicemail of the called user. This is done by applying a speech analysis process to the voicemail message as the voicemail message is being recorded. Information about a context of the incoming call is determined from the transcription and a second routing decision is performed based on the information.
The present disclosure relates to voicemail categorization and access. An apparatus, for example a PBX, is provided for categorizing voicemails. The apparatus is configured to store voicemail messages and to determine and store metadata associated with the voicemail messages. The apparatus allows searches of the stored voicemail messages to be performed using the associated metadata. A user interface may reside on a user device or be provided by the apparatus. The interface allows other user to search for voicemails using the metadata associated with them and subsequently displays information about the voicemails which match the search criteria.
Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet
09 - Appareils et instruments scientifiques et électriques
Produits et services
Telecommunication equipment: namely, voice and data switching systems, namely, telephones and private branch exchanges (PBXs), namely, communication systems consisting of computer hardware and software designed to provide telephone, facsimile, voicemail, call processing, call waiting, internet telephony, and voice over internet protocol (VoIP) services; attendant consoles, namely, telephone stations, namely, reception desk telephones; audio and video conferencing telephones; computer programs for use in the telecommunications and related fields, namely, computer software for enabling communications across mobile, internet protocol (IP), and digital networks, software applications for collaboration namely, video calling, voice, instant messaging, web presentation, multi-party conferencing, and call centers; and parts of the aforesaid goods, namely, hardware and software peripheral devices, namely, headsets for use with computers, stands adapted for telephones, and cabling, namely, computer networking cables, all used for networking multiple devices
86.
CONFERENCING SYSTEM INCLUDING A REMOTE MICROPHONE AND METHOD OF USING THE SAME
A conferencing system and method are disclosed. An exemplary system includes a conference device and one or more user devices. The conference device is configured to receive audio information from one or more user devices. The audio information received by the conference device can be mixed with audio information received by conference device microphones.
G10L 19/04 - Techniques d'analyse ou de synthèse de la parole ou des signaux audio pour la réduction de la redondance, p. ex. dans les vocodeursCodage ou décodage de la parole ou des signaux audio utilisant les modèles source-filtre ou l’analyse psychoacoustique utilisant des techniques de prédiction
G10L 21/0364 - Amélioration de l'intelligibilité de la parole, p. ex. réduction de bruit ou annulation d'écho en changeant l’amplitude pour améliorer l'intelligibilité
H04L 9/32 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité comprenant des moyens pour vérifier l'identité ou l'autorisation d'un utilisateur du système
H04L 12/16 - Dispositions pour la fourniture de services particuliers aux abonnés
H04L 65/4038 - Dispositions pour la communication multipartite, p. ex. pour les conférences avec commande de la prise de parole
H04L 65/80 - Dispositions, protocoles ou services dans les réseaux de communication de paquets de données pour prendre en charge les applications en temps réel en répondant à la qualité des services [QoS]
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for establishing communications between endpoints. In one aspect, a method includes initiating, by a first endpoint and through a call server, a call with a second endpoint. After the call is established, the first endpoint transmits, independent of the call server, first information specifying a video communication capability of the first endpoint that the call server did not setup in the established call. The first endpoint receives second information specifying that the second endpoint has the video communication capability. The first endpoint establishes, independent of the call server, video communication between the first endpoint and the second endpoint based on the first information and second information.
H04L 12/12 - Dispositions pour la connexion ou la déconnexion à distance de sous-stations ou de leur équipement
H04L 65/1089 - Procédures en session en ajoutant des médiasProcédures en session en supprimant des médias
H04L 65/401 - Prise en charge des services ou des applications dans laquelle les services impliquent une session principale en temps réel et une ou plusieurs sessions parallèles additionnelles en temps réel ou sensibles au temps, p. ex. accès partagé à un tableau blanc ou mise en place d’une sous-conférence
A conferencing system and method that allows participants to review recorded conference information and to join the conference live are disclosed. Exemplary systems and methods continuously record or buffer at least a portion of a conference, such that participants joining late or that otherwise miss a portion of the conference can review a recording of the portion of the conference and catch up to the live portion of the conference.
A method performed by a videoconferencing device, the method comprising: maintaining a database (129) comprising multiple records, each record including bit rate information and relating to a particular endpoint identifier; initiating a videoconference call with a target endpoint (101, 103); identifying (S2) one or more records in the database (129) that relate to the endpoint identifier of the target endpoint (101, 103); identifying (S5) one or more records in the database (129) that relate to the endpoint identifier of one or more endpoints located in a common zone with the target endpoint (101, 103); using bit rate information from the identified records to calculate (S4, S7, S8) an initial video bit rate for the videoconference call; and initially transmitting video to the target endpoint (101, 103) at the calculated initial video bit rate. Apparatus configured to implement the foregoing method.
An apparatus for use with a first RJ-type female receptacle having an open, plug receiving end and an internal cavity, the first RJ-type female receptacle designed to receive a corresponding first modular mating RJ-type male plug, the apparatus having: a housing having a front face, a top wall, a bottom wall and side walls defining an opening formed within the front face; and the apparatus received in the first RJ-type female receptacle, and the opening dimensioned to receive a second modular mating RJ-type male plug, wherein the second modular mating RJ-type male plug is dimensioned smaller than the first modular mating RJ-type male plug.
A method for automatically configuring at least one mobile device associated with a user, via a client software application stored on said mobile device using a token generated by a provisioning server and a hashed username with a publicly available redirect server.
H04L 41/00 - Dispositions pour la maintenance, l’administration ou la gestion des réseaux de commutation de données, p. ex. des réseaux de commutation de paquets
H04L 41/026 - Échange ou transport d’informations de gestion de réseau en utilisant l’InternetIntégration de serveurs de gestion du Web dans des éléments de réseauProtocoles basés sur les services du Web en utilisant une messagerie électronique pour transporter des informations de gestion, p. ex. courriel, messagerie instantanée ou clavardage
H04L 41/08 - Gestion de la configuration des réseaux ou des éléments de réseau
H04L 41/0806 - Réglages de configuration pour la configuration initiale ou l’approvisionnement, p. ex. prêt à l’emploi [plug-and-play]
H04L 41/082 - Réglages de configuration caractérisés par les conditions déclenchant un changement de paramètres la condition étant des mises à jour ou des mises à niveau des fonctionnalités réseau
An online system and method are disclosed. An exemplary method includes providing meeting information to a server and/or a participant device prior to the online meeting and streaming audio content to participants during the meeting. The system and method allow online meeting participants to connect to and view meeting information using less network bandwidth during the meeting, compared to traditional online meeting systems and methods.
H04L 9/32 - Dispositions pour les communications secrètes ou protégéesProtocoles réseaux de sécurité comprenant des moyens pour vérifier l'identité ou l'autorisation d'un utilisateur du système
H04L 12/18 - Dispositions pour la fourniture de services particuliers aux abonnés pour la diffusion ou les conférences
A collaboration handoff method for seamlessly passing a communication session between devices includes connecting a first device and a second device to enable communication between the first and second devices using an intermediary device to initiate a communication session. A request may be received from one of the first device and a third device to switch to the third device for communication with the second device. Communication session data for the first device may be identified at the intermediary device. The third device may be connected with the second device within the communication session and the communication session data may be transmitted to the third device.
Communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks
95.
NOTIFICATION SYSTEM AND METHOD FOR SENDING ALERTS TO COMMUNICATION PARTICIPANTS
A system and method for automatically alerting participants to or listeners of a communication when a predefined section of the communication is reached are disclosed. In accordance with an exemplary method, prior to a communication, a document corresponding to the communication is marked at predefined locations. During a communication, the document is reviewed for marks, and when a mark is detected, an alert or notification is sent to one or more participants. The participants may then join the communication a point corresponding to the pre-defined section(s).
Technology for constructing a contact sharing history is disclosed. One method comprises receiving, at a computing device of a second user, a communication contact information element of a first user. The contact information is linked to a personal identification key associated with the first user. A link to a personal identification key associated with the second user is added to the communication contact information element to form the contact sharing history. The contact sharing history can then be used to identify how the second user obtained the first user's communication contact information element.
A conferencing device and method of talker localization for steering a plurality of sensors arranged in sectors around a housing to a current active direction beam. A beamformer is implemented for determining a loudest sector based on signals from the sensors. In the event the loudest sector persists for a first duration then forming signal beams from sensor signals in the loudest sector and a plurality of adjacent sectors over a further duration to create respective signal beam envelopes. Then selecting a highest energy of the beam envelopes to be a loudest non-active beam and comparing the loudest non-active beam to the current active direction beam. If the highest energy one of the beams is greater than the energy of the current active direction beam by a threshold, then selecting the highest energy one of the beams to be the current active direction beam and directing the sensors thereto.
G10K 11/26 - Procédés ou dispositifs pour transmettre, conduire ou diriger le son pour focaliser ou pour diriger le son, p. ex. balayage
H04M 3/56 - Dispositions pour connecter plusieurs abonnés à un circuit commun, c.-à-d. pour permettre la transmission de conférences
H04R 1/40 - Dispositions pour obtenir la fréquence désirée ou les caractéristiques directionnelles pour obtenir la caractéristique directionnelle désirée uniquement en combinant plusieurs transducteurs identiques
98.
MULTI-MODAL COMMUNICATIONS WITH CONFERENCING AND CLIENTS
A system and method for merging multi-modal communications are disclosed. The multi-modal communications can be synchronous, asynchronous and semi-synchronous. By way of a non-limiting example, at least two devices operating with varied modalities can be connected to a conferencing appliance. The conferencing appliance can integrate the differing modalities from the at least two devices by executing at least one of turn taking, conference identification, participant identification, ordering of interjections, modulation of meaning, expectation of shared awareness, floor domination and combination thereof.
A multi-mode device for providing call waiting network identification. The device can establish a first call through a first network. While communicating through the first network, a second call can be received from a second network. The first network can be independent of the second network and operate separately on the multi-mode device. The multi-mode device can inject an alert specific to the second network into the call through the first network signaling the call through the second network. By providing the alert, the user of the multi-mode device can determine if the call waiting tone is for business or personal giving the user the chance to ignore the call and continue talking without having to take the handset away from their face, activate the screen and view the caller identification information to decide whether or not to take the call.
A method for setting up a video communication session via an Internet Protocol (IP) network between a first correspondent and a second correspondent, the method having the steps of: the first correspondent placing a call through a public switched telephone network (PSTN) to the second correspondent to establish a PSTN communication session; the first correspondent sending a compatibility request via in-band signals to determine compatibility with the first correspondent for video communication; prompting the second correspondent to accept or decline an invitation for the video communication session; exchanging setup information via the PSTN for setting up the video communication session when the second correspondent accepts the invitation, the setup information comprising attributes of each of the correspondents; and setting up the video communication session via the IP network and terminating the PSTN communication session.
