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2024
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Invention
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Systems and methods for efficiently determining minimum amounts of data for accurate model valida... |
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Invention
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Techniques for selecting and benchmarking pairing strategies in a task assignment system. There i... |
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Invention
|
Communication system and method. The present disclosure provides a communication system comprisin... |
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Invention
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Techniques for selecting pairing strategies in a task assignment system. There is provided a meth... |
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Invention
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Systems and methods for validating pairing models by verifying outcomes of multitouch data points... |
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2023
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Invention
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Assessing and improving contact center performance. Methods, systems, and apparatus, including co... |
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Invention
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Dynamic adjustment of timing of switching between different pairing strategies. There is provided... |
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Invention
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Techniques for detecting and handling potential bias in a task assignment system. Systems, method... |
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Invention
|
Contact center agent state management system. A pairing node comprising memory and processing cir... |
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Invention
|
Systems and methods for transitioning multi-channel call center customer experience via user inte... |
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Invention
|
Methods for determining agent capacity for managing contact chat interactions. Systems and method... |
|
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Invention
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Natural language processing with contact center data. The present disclosure relates to natural l... |
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Invention
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Communication system node having multiple modules and a shared memory. A contact center system. T... |
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Invention
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Fault management in a communication system. A performed by a first arbiter running on a first nod... |
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Invention
|
Fault management in a communication system. A method for fault recovery in a communication system... |
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Invention
|
Systems and methods for maintaining and updating caller state in a communication center. There is... |
|
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Invention
|
Computer-implemented systems and methods for evaluating contact center performance using simulate... |
|
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Invention
|
Techniques for benchmarking pairing strategies in a contact center system. There is provided a me... |
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G/S
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Recorded and downloadable computer programs for allowing software and hardware to communicate wit... |
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2022
|
Invention
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Techniques for optimizing assistance channel routing.
Techniques are disclosed for improving the... |
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Invention
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Techniques for optimizing assistance channel routing. Techniques are disclosed for improving the ... |
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Invention
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Method and system for teleconferencing using coordinated mobile devices. A method of setting up a... |
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2019
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G/S
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Computer servers; computer blade servers; computer programs, downloadable computer programs and m... |
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G/S
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Computer servers; computer blade servers; computer programs,
downloadable computer programs and ... |
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2018
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G/S
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Providing temporary use of non-downloadable software as a service featuring software for matching... |
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G/S
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Providing temporary use of non-downloadable software as a
service featuring software for matchin... |
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2016
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G/S
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providing temporary use of on-line non-downloadable cloud computing software for call center data... |
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G/S
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Providing temporary use of on-line non-downloadable cloud computing software for artificial intel... |
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G/S
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Providing temporary use of on-line non-downloadable cloud
computing software for call center dat... |
