Abstract

A mechanism for managing and enhancing communication streams in a VOIP service using SIP is discussed. SIP is used to manage and enhance a communication stream at a centralized switching element in the VoIP environment rather than at the communication stream endpoints. The communication stream set up by SIP is directed through a central switching element under administrative control rather than traveling directly between the stream endpoints. As a result, the media stream may be conditioned with treatments and may be provided with enhanced services at the central switching element without the specific treatments and services being supported at both stream endpoints. The use of the centralized switching element allows full administrative control of the VoIP environment.

IPC Classes  ?

• H04L 29/06 - Communication control; Communication processing characterised by a protocol

Abstract

Some embodiments of the present invention provide a method and system for correlating information regarding an interactive communication. A session application record is provided to store information of a session that represents an interactive communication that is at least between two endpoints. An application programming interface (API) is provided for users to create and manipulate session application records. Application specific data or customized data can be stored with the session application record using a tag that includes a name and value pair. One session application record can be associated with another session application record by using a relation. Any information that is gathered during a session can be accessible even when one of the endpoints is replaced by another endpoint.

IPC Classes  ?

• H04M 3/22 - Arrangements for supervision, monitoring or testing
• H04M 15/04 - Recording calls in printed, perforated, or other permanent form

Abstract

A remote plug-in framework is provided in a VoIP (Voice over Internet Protocol) environment. One or more remote plug-ins may communicate with the call control engine of the VoIP environment. The remote plug-ins may provide a customized call processing logic so that a user can implement a customized call processing logic or add new services to the VoIP environment without changes in the call control engine of the VoIP environment. In an embodiment, the remote plug-ins may be provided using Web services.

IPC Classes  ?

• H04L 29/06 - Communication control; Communication processing characterised by a protocol

Abstract

A unified session detail records of a multi-hop session is provided. The multi- hop session may be established through multiple nodes in a VoIP network. Each node may generate session detail records for the legs of the multi-hop session that are connected to the node. The nodes on the path of the multi-hop call may send the record to a single node to consolidate the session detail records of the legs of the multi-hop cal in the single node so that the single node can provide unified session detail records of the multi-hop session. By providing unified session detail records, the user does not need to track down the nodes that are on the path of the multi-hop call to obtain the session detail records of the multi-hop session.

IPC Classes  ?

• H04L 29/06 - Communication control; Communication processing characterised by a protocol
• H04L 12/24 - Arrangements for maintenance or administration
• H04L 12/26 - Monitoring arrangements; Testing arrangements