An arrangement for protecting access to at least one opening (20) in a wall of a safe module (21) of an apparatus (100, 102) for handling value documents comprises a structural unit (40, 202, 302) which, with the aid of two telescopic rails (204, 206, 305a, 305b), is arranged and connected to the safe module (21) such that, when the telescopic rails (204, 206, 305a, 305b) are retracted, value documents (13) can be transported through the opening (20) between the safe module (21) and the structural unit (40, 202, 302). The structural unit (40, 202, 302) has at least one protection plate (214, 312) arranged between the telescopic rails (204, 206, 305a, 305b), wherein the protection plate (214, 312) is at an adjustable distance (240) from an outer side (224) of the wall of the safe module (21). The structural unit (40, 202, 302) may also comprise a protection cover (208, 318) arranged around the opening (20). The structural unit (40, 202, 302) may also comprise at least one first plate (306) and the safe module (21) may comprise a second plate (308), wherein the first plate (306) is arranged between the outer side (224) of the safe module (21) and a part of the second plate (308) running at a distance from the outer side (224) when the structural unit (40, 202, 302) is retracted.
A self-service terminal (100) can have: —a product-sensing device for sensing a property of a product; —a plurality of acoustic sensors (104a, 104b); and a control device, which is designed for: superposing a signal captured by means of the plurality of acoustic sensors (104a, 104b); determining a voice pattern on the basis of the result of the superposing; outputting information on the basis of the property and on the basis of the voice pattern; wherein the superposing and the position of the plurality of acoustic sensors (104a, 104b) relative to each other are designed such that first components of the signal are attenuated relative to second components of the signal if an origin of the second components is located between the self-service terminal (100) and an origin of the first components.
A value note box (10) has a first storage compartment (44) for storing notes of value as well as at least a second storage compartment (46) for storing notes of value. Further, the value note box comprises a switch unit (48) for selectively feeding notes of value into the first storage compartment (44) or into the second storage compartment (46). A switch unit (48) comprises a switch element (50), a portion (52) of which delimits one side of the first storage compartment (44).
An automated teller machine comprises at least one RGB light source, which is disposed on an operating side of the automated teller machine and emits an RGB mixed light, and an optical RGB sensor for sensing the RGB mixed light emitted by the RGB light source, the optical RGB sensor being disposed at a distance from the RGB light source. Furthermore, the automated teller machine comprises a control unit, which is designed such that the control unit detects tampering with the automated teller machine on the basis of the emitted and the sensed RGB mixed light.
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
According to various aspects, a self-service terminal (100) may include: a user interface (1008) accessible to a user of the self-service terminal (100); a sensing device (206) configured to sense information about the user; a control device (106) configured to: determine a physiological condition of the user based on the information; select an interface profile from a plurality of predefined (e.g., saved) interface profiles based on the physiological condition; instruct a reconfiguration of the user interface (1008) based on the selected interface profile.
An ATM can include at least one user interface, at least one computing device, and at least one privacy panel. The at least one computing device can be arranged in communication with the at least one user interface. The at least one privacy panel can be disposed on a side of the user interface. The at least one privacy panel can be configured to have a variable opacity. The at least one computing device is engaged with the at least one privacy panel to selectively vary the opacity of the at least one privacy panel.
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
7.
Self-service-terminal and method for ensuring a secure input of a personal identification number at a self-service-terminal
A self-service-terminal and a method for assisting an input of a personal identification number at a self-service-terminal are provided. The self-service-terminal includes a housing (1), a display (2) operatively supported by the housing (1), a card reader (3) operatively supported by the housing (1), a currency dispenser (4) operatively supported by the housing (1), a communication device (5) configured to comprise at least one touchless sensor (6), a controller (7) configured to be arranged in the housing (1) and to be coupled to at least the display (2) and the communication device (5). The controller (7) is configured to sequentially generate for each number of a personal identification number a first random number. The controller (7) is further configured to control the display (2) to display at least each of the respective first random numbers. The communication device (5) is configured for each displayed first random number to detect by the at least one touchless sensor (6) a control signal by a customer based on the displayed first random number. The controller (7) is further configured based on the control signal to adjust each first random number and to update each of the displayed first numbers.
G06Q 20/10 - Payment architectures specially adapted for electronic funds transfer [EFT] systemsPayment architectures specially adapted for home banking systems
G06F 7/58 - Random or pseudo-random number generators
G06Q 20/40 - Authorisation, e.g. identification of payer or payee, verification of customer or shop credentialsReview and approval of payers, e.g. check of credit lines or negative lists
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
In an example embodiment, there is disclosed herein a technique that allows the capabilities of an automated banking machine, such as an ATM, to be upgraded remotely. For example, the banking machine may be sold or leased with an initial configuration. If the customer desires to add additional features, the customer can pay for the features and the manufacturer or dealer can send a signal from a remote host to the automated banking machine with data representative of the upgrade. The banking machine then operates with the upgraded configuration.
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
A self-service terminal includes a user interface to provide information to a user of the self-service terminal, an interface modification button, and a control device configured to: determine, whether an interface interaction mode of the self-service terminal is a first interface interaction mode or a second interface interaction mode. The control device is also configured to instruct, in response to a user input at the interface modification button, a modification of: a first perceptible property assigned to the information, when the interface interaction mode is the first interface interaction mode, and a second perceptible property assigned to the information, when the interface interaction mode is the second interface interaction mode.
G06Q 20/10 - Payment architectures specially adapted for electronic funds transfer [EFT] systemsPayment architectures specially adapted for home banking systems
According to various aspects, a self-service terminal (100) may include: a user interface (1008) accessible to a user of the self-service terminal (100); a sensing device (206) configured to sense information about the user; a control device (106) configured to: determine a physiological condition of the user based on the information; select an interface profile from a plurality of predefined (e.g., saved) interface profiles based on the physiological condition; instruct a reconfiguration of the user interface (1008) based on the selected interface profile.
A compactor arrangement (202) includes a compactor; an empty-container transport device for transporting empty containers in the compactor arrangement in a transport region above the empty-container transport device; a first anti-encroachment guard structure which laterally delimits the transport region and which is provided between the transport region and the compactor, wherein the first anti-encroachment guard structure defines a feed region through which empty containers can be fed laterally out of the transport region to the compactor; and a guard device having a second anti-encroachment guard structure which is configured such that, selectively, an encroachment from the direction of the transport region into the feed region can be prevented.
B07C 5/12 - Sorting according to size characterised by the application to particular articles, not otherwise provided for
B07C 5/36 - Sorting apparatus characterised by the means used for distribution
B30B 9/32 - Presses specially adapted for particular purposes for consolidating scrap metal or for compacting used cars
B65G 15/14 - Conveyors having endless load-conveying surfaces, i.e. belts and like continuous members, to which tractive effort is transmitted by means other than endless driving elements of similar configuration comprising two or more co-operating endless surfaces with parallel longitudinal axes, or a multiplicity of parallel elements, e.g. ropes defining an endless surface with two or more endless belts the load being conveyed between the belts
12.
Compactor arrangement and method for operating a compactor arrangement
B30B 9/30 - Presses specially adapted for particular purposes for balingCompression boxes therefor
B30B 9/32 - Presses specially adapted for particular purposes for consolidating scrap metal or for compacting used cars
G07F 7/06 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, e.g. bottles
The invention relates to a system and a method for authenticating a user. A removable storage medium (12) has at least one storage area in which identification data for identifying the removable storage medium (12) are stored, in this storage area or in a further storage area of the removable storage medium (12) data of a digital certificate (14) being stored. Further, a data processing system (18) is provided to which the removable storage medium (12) is connected via a data transfer connection. The identification data and the data of the digital certificate (14) are transferred from the removable storage medium to the data processing system (18). The data processing system (18) processes the identification data and the data of the digital certificate (14) and authenticates the user.
A modular ATM system is disclosed herein and can include a safe with a first port, at least one currency cassette and dispenser both positioned in the safe, a currency conveyor, and a plurality of linking transport assemblies. The dispenser can move banknotes between the cassette and the first port. The currency conveyor can be positioned on the safe, have second and third ports, and move banknotes between the second and third ports. The currency conveyor can be positionable in a plurality of different orientations and offsets relative to the safe. The plurality of linking transport assemblies can each be individually engageable with the currency conveyor. Each of the linking transport assembly moves banknotes between the first port and the second port. Each linking transport assembly is individually positionable between the safe and the currency conveyor.
G07D 11/18 - Diverting into different paths or containers
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
G07D 11/237 - Means for sensing or detection for monitoring or indicating operating conditionsMeans for sensing or detection for detecting malfunctions for detecting transport malfunctions, e.g. jams or misfeeds
A modular ATM system is disclosed herein and can include a safe with a first port, at least one currency cassette and dispenser both positioned in the safe, a recycler, and a plurality of linking transport assemblies. The dispenser can move banknotes between the cassette and the first port. The recycler can be positioned on the safe, have second and third ports, and move banknotes between the second and third ports. The recycler can be positionable in a plurality of different orientations and offsets relative to the safe. The plurality of linking transport assemblies can each be individually engageable with the recycler. Each of the linking transport assembly moves banknotes between the first port of the safe and the second port of the recycler. Each linking transport assembly is individually positionable between the safe and the recycler.
G07D 11/18 - Diverting into different paths or containers
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
G07D 11/237 - Means for sensing or detection for monitoring or indicating operating conditionsMeans for sensing or detection for detecting malfunctions for detecting transport malfunctions, e.g. jams or misfeeds
A method for authorizing an action on a self-service system, in which a user is authorized, by using an authorization server, to carry out an action on a self-service system is provided. The user is equipped with a token for his/her identification.
G06F 21/34 - User authentication involving the use of external additional devices, e.g. dongles or smart cards
H04L 29/06 - Communication control; Communication processing characterised by a protocol
G06Q 20/10 - Payment architectures specially adapted for electronic funds transfer [EFT] systemsPayment architectures specially adapted for home banking systems
G06Q 20/32 - Payment architectures, schemes or protocols characterised by the use of specific devices using wireless devices
G06Q 20/34 - Payment architectures, schemes or protocols characterised by the use of specific devices using cards, e.g. integrated circuit [IC] cards or magnetic cards
H04W 4/80 - Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
The invention relates to a device (2) for detecting manipulation on an object comprising an actuating switch (22) which has a snap-action disk (220) which can be switched between a first position and a second position, and an actuating element (21) which has a body (210) and an actuating stud (211), projecting from the body of the actuating element (21), for acting on the snap-action disk (220), wherein the actuating stud (211) has a first stiffness. According to the invention a contact element (213), arranged on the actuating stud (211), acts on the snap-action disk (220), wherein the contact element (213) has a second stiffness which is greater than the first stiffness.
A return device for empties includes a housing; an empties-introduction opening by way of which empties are introducible; a conveying mechanism disposed in the housing and by which empties that have been introduced can be conveyed away. The mechanism has an empties-receptacle portion facing the opening and by which the empties from the opening reach the mechanism. The portion is disposed to be adjacent to the opening and spaced apart therefrom such that a gap is present between the opening and the portion. The device further includes an optical detection device disposed in the housing adjacent to the opening, so as to be able to optically detect in an at least substantially encircling manner introduced empties; and a web extending in a region between a lower portion of the opening and the portion, to be able to serve as a bearing for the empties at least partially bridges the gap.
B65G 15/14 - Conveyors having endless load-conveying surfaces, i.e. belts and like continuous members, to which tractive effort is transmitted by means other than endless driving elements of similar configuration comprising two or more co-operating endless surfaces with parallel longitudinal axes, or a multiplicity of parallel elements, e.g. ropes defining an endless surface with two or more endless belts the load being conveyed between the belts
B65G 43/08 - Control devices operated by article or material being fed, conveyed, or discharged
G07F 7/06 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, e.g. bottles
A return device for empties includes an optical capturing apparatus for optically capturing features of an empty container. The capturing apparatus includes light sources and cameras. The light sources and the cameras are arranged around a capturing region in a horseshoe-shaped manner. One of the light sources and one of the cameras are arranged such that the camera is arranged in the beam path of the light source such that, when an empty container has been brought into a capturing region, the camera captures a modified luminous energy from the light source compared to the case where there are no empty containers in the capturing region. The return device further includes a circuit connected to the plurality of cameras and configured to activate an additional camera or an additional light source of the light sources on the basis of the luminous energy captured by the camera.
G07F 7/06 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, e.g. bottles
An empties sorting device includes a sorting table with a table surface, a feed section, and a discharge section. The discharge section has a dividing device with at least one section partition wall. The device further includes a conveying device, which is designed in such a way that the empties can be transferred from the feed section to the discharge section, and a guiding device with a guiding element, designed to be movable at least into a first guiding position associated with a first collecting channel, and a second guiding position associated with a second collecting channel, and a controller designed to control the movement of the guiding element into the first and second guiding positions in accordance with the type of empties. A discharge section partition wall between the collecting channels can be moved parallel to the table surface, thus allowing an associated collecting channel size to be varied.
B07C 5/00 - Sorting according to a characteristic or feature of the articles or material being sorted, e.g. by control effected by devices which detect or measure such characteristic or featureSorting by manually actuated devices, e.g. switches
G07F 7/06 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, e.g. bottles
B07C 5/12 - Sorting according to size characterised by the application to particular articles, not otherwise provided for
B07C 1/10 - Sorting according to size or flexibility
B07C 5/34 - Sorting according to other particular properties
B65G 47/14 - Devices for feeding articles or materials to conveyors for feeding articles from disorderly-arranged article piles or from loose assemblages of articles arranging or orientating the articles by mechanical or pneumatic means during feeding
B65G 47/71 - Devices for transferring articles or materials between conveyors, i.e. discharging or feeding devices adapted to receive articles arriving in one layer from one conveyor and to transfer them in individual layers to more than one conveyor, or vice versa, e.g. combining the flows of articles conveyed by more than one conveyor the articles being discharged to several conveyors
B65G 47/76 - Fixed or adjustable ploughs or transverse scrapers
21.
Input unit for a reverse vending machine, and reverse vending machine
Various embodiments provide an input unit for a reverse vending machine. The input unit includes a conveying unit with at least one conveying belt configured to receive and transport an empty container, and a guide structure configured to carry and guide the conveying unit relative to a housing of the reverse vending machine.
B65G 37/00 - Combinations of mechanical conveyors of the same kind, or of different kinds, of interest apart from their application in particular machines or use in particular manufacturing processes
G07F 7/06 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, e.g. bottles
G07F 9/10 - Casings, e.g. with means for heating or cooling
A reverse vending machine has an insertion area for inserting an object into the inside of the reverse vending machine, a transport unit for transporting the object in a transport area along a transport axis and an arrangement of cameras for capturing images of the object from several capturing directions. The image capturing direction of each camera is directed toward the transport area. Further, the cameras are arranged outside the transport area and not below the transport area.
G07F 7/06 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, e.g. bottles
G06K 9/78 - Combination of image acquisition and recognition functions
H04N 7/18 - Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
A point-of-sale (POS) terminal is provided for entering a PIN to enable a financial transaction. The point-of-sale terminal has a card reader for reading information from a credit card, a processor for running an operating system, with applications, a touch screen for displaying information and receiving user inputs, and a Security-Box connected between the touch screen and the processor to control the user input on the touch screen to the processor. The Security Box is configured to run in a “PIN Entry Mode” and a “Clear Text Mode.” When running in “PIN Entry Mode” the user input is not forwarded as touch coordinates to the processor and when running in “Clear Text Mode” the touch coordinates are transmitted to the processors.
H04L 9/32 - Arrangements for secret or secure communicationsNetwork security protocols including means for verifying the identity or authority of a user of the system
G06F 21/83 - Protecting input, output or interconnection devices input devices, e.g. keyboards, mice or controllers thereof
G07F 7/10 - Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card together with a coded signal
G06Q 20/40 - Authorisation, e.g. identification of payer or payee, verification of customer or shop credentialsReview and approval of payers, e.g. check of credit lines or negative lists
H04L 29/06 - Communication control; Communication processing characterised by a protocol
24.
Device for separating coins with a rotating driver disc
The described device for separating coins comprises a rotatable base disc (32), a delimiting element (34) and a driver disc (36). A circular ring-shaped sorting track (12) is arranged eccentrically relative to the base disc (32). The driver disc (36) and a circularly arranged conveying element (14) interact in a transfer region (38) such that the lowest layer of coins among a quantity of coins conveyed by the driver disc (36) are pushed underneath the conveying element (14), clamped thereat and conveyed further.
A system for authentication and execution of a transaction at a self-service terminal. The system has a first computerized unit (PINSRV) which, in correspondence to a first data set comprising first elements (0, 1, 2, 3, . . . 9) from which the identification data (PIN) are derived, generates a second set of data with second elements (A, B, C, . . . , J), each of which is unambiguously assigned to one of the first elements. A monitor (DISP) is structurally connected to the self-service terminal (ATM) and displays the unambiguous assignment of the second elements to the first elements. A user terminal (MD) is structurally separated from the self-service terminal (ATM), and assigned to a user (CSM) and displaying the second elements (A, B, C, . . . , J) thus to allow the user to enter the input data (#PIN) at the user terminal (MD).
G06Q 20/40 - Authorisation, e.g. identification of payer or payee, verification of customer or shop credentialsReview and approval of payers, e.g. check of credit lines or negative lists
G06Q 20/10 - Payment architectures specially adapted for electronic funds transfer [EFT] systemsPayment architectures specially adapted for home banking systems
26.
Method and device for avoiding false alarms in monitoring systems
A method is provided for avoiding false alarms on a self-service terminal, in particular an ATM. The ATM has at least one camera and at least one alarm unit that generates alarms when the ATM is attacked, and a network connection to a network to pass on the alarms to a customer. The method includes generating an alarm by the alarm unit and storing alarm images from the camera from which the alarm was derived; before passing on the alarm to an operator via a digital network, comparing the digital alarm images with templates stored on the ATM and that characterize a false alarm, and if a correlation with the templates is established, the alarm is ignored; otherwise the alarm is passed on to the consumer by the network.
H04N 7/18 - Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
G08B 29/18 - Prevention or correction of operating errors
G08B 13/196 - Actuation by interference with heat, light, or radiation of shorter wavelengthActuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems using image scanning and comparing systems using television cameras
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
27.
Smartphone-assisted maintenance of a self-service terminal
A method (5) and a system 100 are provided for maintaining a self-service terminal (1). The maintenance is effected using a mobile terminal (3), such as a smartphone. A server application that can communicate first via a communication link (23) with a terminal application that is executed on the mobile terminal (3) and second via a network connection (21) with the self-service terminal (1) is executed on a server (2). Direct communication between the mobile terminal (3) and the self-service terminal (1) is not necessary. The mobile terminal (3) uses a still picture production apparatus (31) to capture both an identifier (11) for the self-service terminal (1) and an identifier (121) for a maintained component (12) of the self-service terminal (1), and transmits corresponding data to the server (2). On the basis of this, the server application can ascertain update data and communicate them to the self-service terminal (1).
H04B 5/00 - Near-field transmission systems, e.g. inductive or capacitive transmission systems
G06F 11/22 - Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
G06Q 30/06 - Buying, selling or leasing transactions
G07F 19/00 - Complete banking systemsCoded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
A compacting apparatus (1) for compacting receptacles has a compacting unit (3) with at least one first advancing device (4) for transporting at least one receptacle (G) in an insertion direction (E). The compacting unit (3) is configured to compact the receptacle (G) while the receptacle (G) is transported in the insertion direction (E). A post-compacting unit (5) is downstream of the compacting unit (3) in the insertion direction (E) and has at least one second advancing device (6) for transporting the at least one receptacle (G) through the post-compacting unit (5). The post-compacting unit (5) is configured to compact the at least one receptacle (G) further. Positions of the at least one first advancing device (4) of the compacting unit (3) and the at least one second advancing device (6) of the post-compacting unit (5) are changeable with respect to one another in the insertion direction (E).
B30B 1/30 - Presses, using a press ram, characterised by the features of the drive therefor, pressure being transmitted directly, or through simple thrust or tension members only, to the press ram or platen by the pull of chains or ropes
B30B 9/32 - Presses specially adapted for particular purposes for consolidating scrap metal or for compacting used cars
A compacting apparatus (1) for compacting receptacles has at least one advancing device (2) for conveying a receptacle (G) in a conveying direction (E) to an exit opening (6) of the compacting apparatus (1). The at least one advancing device (2) is configured to act on the receptacle (G) for compacting during conveying. A flap device (5) has an adjustable retaining flap (50) that closes the exit opening (6) in a closed position so that a receptacle (G) conveyed against the retaining flap (50) by the at least one advancing device (2) is retained on the retaining flap (50). The retaining flap (50) is adjustable out of the closed position to release the exit opening (6).
B30B 1/30 - Presses, using a press ram, characterised by the features of the drive therefor, pressure being transmitted directly, or through simple thrust or tension members only, to the press ram or platen by the pull of chains or ropes
A device for recognizing characteristic features of an empty container having at least one flat support element on which the empty container can be placed with at least one lateral surface of said container on the contact surface of the support element, having a carrier to carry the empty container and having at least one optical sensor to optically scan the empty container, wherein the carrier is formed by the at least one support element, the at least one support element is carried rotatably about an essentially horizontal drive shaft, the empty container can be brought from an input position, in which the empty container is placed on the at least one support element, to a different location on the support arm and, after being scanned can be transferred to a downstream functional module.
B07C 5/00 - Sorting according to a characteristic or feature of the articles or material being sorted, e.g. by control effected by devices which detect or measure such characteristic or featureSorting by manually actuated devices, e.g. switches
31.
Process for secure backspacing to a first data center after failover through a second data center and a network architecture working accordingly
A method (100) is proposed for safely switching back to a first computer center (DC1) following failover by a second computer center (DC2), where at least one transaction terminal is connected as a client (CLA) to the second computer center (DC2) during the downtime of the first computer center (DC1) and at the end of the downtime is switched back again to the first computer center (DC1), where the following steps are performed: the second computer center (DC2) is shown that the first computer center (DC1) is operational again (step 110); the client (CLA) is prompted to go out of service (step 120); synchronization (STD) of configuration and/or transaction data between the first and second computer centers is performed (step 130); at the conclusion of synchronization(STD), the client (CLA) is prompted to switch back to the first computer center (DC1) (step 140).
A method and a device for controlling user dialogues on a technical installation that is to be controlled or to be maintained, for example, a cash dispenser or a deposit refund device. According to said method or said device, a calculating unit evaluates the data relating to the state of the technical installation and in accordance with said data, emits at least one visual request consisting of textual and/or pictorial instructions (INSTR, CHK) for a user who controls the technical installation. The method processes the data using a directed graph (GRPH) comprising nodes (1000, . . . , 1300 . . . ) and edges (INSTR; CHK) connecting the nodes. Said nodes relate to different maintenance conditions of the installation, and the edges relate to the instructions (INSTR; CHK) for the user for transferring the installation from one of the nodes to another node.
patents
