A computer mediated communication system includes a plurality of communication devices, a wireless transceiver, a computer system configured to wirelessly communicate with the communication devices via the wireless transceiver and mediate communications among the communication devices. The computer system includes a memory coupled with a processor. The processor parses, in response to an initiator providing an ambiguous input to the computer mediated communication system requesting a communication interaction, the processor: parses the ambiguous input for information about a desired target of the communication interaction; matches the information about the desired target against maintained target data to select a list of potential targets; computes likelihoods the potential targets of being the desired target; ranks the potential targets based on their respective likelihoods of being the desired target; and disambiguates the ambiguous input by communicatively coupling the initiator with at least one of the potential targets based on the ranking.
In a method for managing and distributing content in a plurality of observation platforms, a message is generated at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The plurality of observation platforms are located in a plurality of different enterprise locations. The message is delivered to the plurality of observation platforms which relay the message to the plurality of specified devices.
In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
In a method of determining and sharing proximity of device users within an environment of an observation platform, the observation platform determines that a first communication device associated with a first user is in the environment of the observation platform. The observation platform detects that the first communication device is in proximity to a second communication device associated with a second user. Responsive to the detection, the observation platform generates proximity information for the first user and the second user. The observation platform relays the proximity information to a second observation platform via a computer network, wherein a second environment of the second observation platform is separate from the environment of the observation platform.
G06Q 30/06 - Buying, selling or leasing transactions
H04W 4/029 - Location-based management or tracking services
H04W 4/80 - Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
In a method of query derivation in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization and a first characteristic of the signal corresponds to an audible source. The signal is parsed, by the computer system according to a policy, to determine metadata associated with the signal, wherein the first communication device is operated by a user and wherein the policy dictates rules for use of the metadata. The computer system determines a prior user history of the user. The computer system converts the audible source of the signal to text or machine understandable language. The computer system derives a query related to the organization based on at least one of the prior user history, the metadata, and the text or machine understandable language.
H04L 67/60 - Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
In a method of moderating action requests and structured communications using context, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in an observation platform. The action request is a query. The computer system analyzes the query with respect to context in the observation platform. The context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the query with respect to status in the observation platform. The status is one of user status in the observation platform and device status in the observation platform. The computer system moderates interactions with an external system with respect to the structured communication based on results of the context and status analyses, wherein the external system is external to the observation platform.
H04L 67/02 - Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
H04L 67/02 - Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of observation platform collaboration integration, a collaboration application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the collaboration application within the observation platform. An automation software component is sent from the collaboration application for resident installation at an external collaboration application which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the collaboration application. The collaboration application is communicatively coupled, via the cloud-based gateway, with the external collaboration application. User information and task information are synchronized between the collaboration application and the external collaboration application. At least a portion of the user information received from the external collaboration application is provided by the automation software component.
H04L 67/02 - Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of identifying a metric associated with a business, a computer system associated with the business recognizes a first user associated with a first communication device and a second user associated with a second communication device, wherein the first user is recognized as an employee of the business and the second user is recognized as an employee of the business. The computer system observes signals in between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The computer system identifies a metric based on the signals in the communication between the first communication device and the second communication device. The metric is then made available for decision making purposes.
A method of generating performance metrics for one or more users within an observation platform environment is described. The method includes providing one or more of the users with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device; providing an observation platform having a communications system for receiving and sending data. The observation platform comprises a computer system with a memory, and is configured to: recognize a user identity of a user, of the users; capture, from the communication device, a voice message of the user and the secondary signal; derive statistical data about employee performance of the user comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message; and build context and a contextual history of one of the user and the communications device based on the statistical data.
H04L 67/02 - Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method for managing and distributing content in a plurality of observation platforms, a message is generated at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The plurality of observation platforms are located in a plurality of different enterprise locations. The message is delivered to the plurality of observation platforms which relay the message to the plurality of specified devices.
A computer mediated communication system includes a plurality of communication devices, a wireless transceiver, a computer system configured to wirelessly communicate with the communication devices via the wireless transceiver and mediate communications among the communication devices. The computer system a memory coupled with a processor. The processor parses, in response to an initiator providing an ambiguous input to the computer mediated communication system requesting a communication interaction, the processor: parses the ambiguous input for information about a desired target of the communication interaction; matches the information about the desired target against maintained target data to select a list of potential targets; computes likelihoods the potential targets of being the desired target; ranks the potential targets based on their respective likelihoods of being the desired target; and disambiguates the ambiguous input by communicatively coupling the initiator with at least one of the potential targets based on the ranking.
Using an observation platform for training, monitoring, and mining structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.
An observation platform comprises a first computer system associated with an organization, a first communication device associated with a first user, a second communication device communicatively and a second computer system both communicatively coupled with the first computer system The second computer system receives: via the first computer system and the first communication device, a signal with a characteristic corresponding to an audible source; and from the first computer system, context information at least in part from a speech to text analysis of the characteristic, where the context information represents one or more attributes of the first user and comprises a query about the organization made by the first user. The second computer system compiles a response to the query relative to the organization and responds via the first computer system and the second communication device, to the first communication device regarding the query based on the compiled response.
G06F 15/16 - Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs
G06Q 30/02 - MarketingPrice estimation or determinationFundraising
In a method of moderating action requests and structured communications within an observation platform, in response to a request interaction a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the context and status analyses.
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of observation platform collaboration integration, a collaboration application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the collaboration application within the observation platform. An automation software component is sent from the collaboration application for resident installation at an external collaboration application which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the collaboration application. The collaboration application is communicatively coupled, via the cloud-based gateway, with the external collaboration application. User information and task information are synchronized between the collaboration application and the external collaboration application. At least a portion of the user information received from the external collaboration application is provided by the automation software component.
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of query derivation in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization and a first characteristic of the signal corresponds to an audible source. The signal is parsed, by the computer system according to a policy, to determine metadata associated with the signal, wherein the first communication device is operated by a user and wherein the policy dictates rules for use of the metadata. The computer system determines a prior user history of the user. The computer system converts the audible source of the signal to text or machine understandable language. The computer system derives a query related to the organization based on at least one of the prior user history, the metadata, and the text or machine understandable language.
H04L 67/60 - Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
In a method of determining and sharing proximity of device users within an environment of an observation platform, the observation platform determines that a first communication device associated with a first user is in the environment of the observation platform. The observation platform detects that the first communication device is in proximity to a second communication device associated with a second user. Responsive to the detection, the observation platform generates proximity information for the first user and the second user. The observation platform relays the proximity information to a second observation platform via a computer network, wherein a second environment of the second observation platform is separate from the environment of the observation platform.
G06Q 30/06 - Buying, selling or leasing transactions
H04W 4/029 - Location-based management or tracking services
H04W 4/80 - Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
20.
Managing and distributing content in a plurality of observation platforms
In a method for managing and distributing content in a plurality of observation platforms, a message is generated with employment related content at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager presented on a computer system. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The message is delivered and the delivery and response to the message are measured to the plurality of observation platforms which relay the message to the plurality of specified devices at the designated time and the designated location.
One or more users in an observation platform environment is provided with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location or relative proximity of the communications device. An observation platform is provided and has a communications system for receiving and sending data from and to at least one of the communications devices and a computer system configured to recognize the identity of a user of the users, based on signals from the communications device;
capture, from the communications device, the secondary signal and a voice message of the user; derive statistical data about employee performance of the user; store the user identity, voice message, location, and statistical data in an employee performance library associated with the user; and generate at least one performance metric entry for the user, based on the performance information, into the employee performance library.
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of identifying a metric associated with a business, a computer system associated with the business, recognizes a first user associated with a first communication device and a second user associated with a second communication device, where the first user is recognized as a customer of the business and the second user is recognized as an employee of the business. The computer system observes a communication between the first communication device and the second communication device, where at least a portion of the communication is an audible communication. The computer system identifies the metric based on the communication between the employee and the customer. The computer system makes the metric available for decision making purposes.
An observation platform comprises a computer system associated with an organization, a first communication device associated with a first user, a second communication device communicatively coupled with the computer system, and a plurality of additional communication devices associated with different users of a plurality of additional users. The computer system communicates with the first and additional communication devices via the second communication device. The computer system receives, via the second communication device, a signal from the first communication device. A characteristic of the signal corresponds to audible source which is a voice of the first user. The computer system derives context information from a speech to text analysis of the characteristic. The context information comprises a query about the organization. The computer system compiles a response to the query and responds based on the compiled response, via the second communication device, to the first communication device about the query.
In a method of managing structured communications within an observation platform, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to a programmable policy of the observation platform and applications installed on the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the policy, context, and status analyses.
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of observation platform buy-online-pickup-in-store (BOPIS) integration, a BOPIS application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the BOPIS application within the observation platform. An automation software component is sent from the BOPIS application for resident installation at an external retailer system which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the BOPIS application. A message regarding a BOPIS order populated in the external retailer system is received at the BOPIS application from the external retailer system. The observation platform sends, to a device of a user of the observation platform, a task request to perform a task related to the message.
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. A communicative connection is established, via a gateway of the cloud services platform, between the emergency management and response application and a system external to the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
G06Q 10/0639 - Performance analysis of employeesPerformance analysis of enterprise or organisation operations
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
A first communication, received from a first communication device operated by a first user, is parsed according to a policy to determine associated metadata comprising a first set of attributes. The policy dictates rules for use of the metadata. The first set of attributes is compared to attributes of a plurality of communication devices. Based on the comparing, at least one recipient communication device for the first communication is identified from the plurality of communication devices, wherein at least one of the first set of attributes matches at least one of the attributes of the plurality of communication devices. Based on the policy and the metadata, at least one of a feature available to the at least one identified recipient communication device and behavior of the at least one identified recipient communication device as perceived by a particular user associated with the at least one recipient communication device is determined.
H04L 67/60 - Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
In a method for managing and distributing content in a plurality of observation platforms, a message is generated with employment related content at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager presented on a computer system. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The message is delivered and the delivery and response to the message are measured to the plurality of observation platforms which relay the message to the plurality of specified devices at the designated time and the designated location.
09 - Scientific and electric apparatus and instruments
Goods & Services
(1) Voice-controlled electronic communications systems comprised of computer hardware and software, namely remotely operated wearable, handheld, or mounted communication devices, namely, headsets, microphones, smartphones, smartwatches, tablets, laptops, desktop computers, and walkie-talkies, with embedded operating software for the receipt and processing of voice commands, and for the transmission and receipt of data to and from a central server in response those commands, all facilitating employee training and communication, employee location and performance information tracking, inventory pricing and location tracking, product recommendations, and voice-controlled group messaging and alerts, within the field of retail store, hospitality, and warehouse operation.
30.
Observation platform for determining proximity of device users
In a method of determining proximity of device users within an environment of an observation platform, an observation platform determines that a first communication device associated with a first user is in the environment of the observation platform. The first communication device is detected in proximity to a second communication device associated with a second user. In response to the detection, the observation platform generates proximity information for the first user and the second user.
H04W 64/00 - Locating users or terminals for network management purposes, e.g. mobility management
G06Q 30/02 - MarketingPrice estimation or determinationFundraising
H04W 4/029 - Location-based management or tracking services
G06Q 30/06 - Buying, selling or leasing transactions
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
H04W 4/80 - Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
31.
Observation platform for using structured communications
In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.
In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.
An observation platform determines relative responsiveness of enterprise employees to requests by external systems. A computer system of the observation platform monitors responses and actions of users to requests from external systems from a plurality of communication devices routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. Information is extracted from the communications including users' identities. Performance of a plurality of the users is measured based on aspects of the extracted information related to the relative responsiveness to requests from the external systems. The requests are posed by the external systems and responded to via the communications devices. A numerical ranking of the measured performance by each of the plurality of measured users, with respect to others of the plurality of measured users, at responding to the requests is assigned.
H04L 67/12 - Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
09 - Scientific and electric apparatus and instruments
Goods & Services
Voice-controlled electronic communications systems comprised of computer hardware and software for the transmission of data that enables employee training and communication, employee location and performance information tracking, inventory pricing and location tracking, product recommendations, and voice-controlled group messaging and alerts
36.
Analysis of content distribution using an observation platform
Methods and systems for managing and distributing content and aggregation of data in a plurality of observation platforms are disclosed. A message is generated with content at a content distribution manager. A delivery of the message is scheduled and a plurality of specified devices are specified for delivery in a plurality of observation platforms at a designated time and/or location(s) via the content distribution manager, wherein the plurality of observation platforms are capable of receiving a signal from a first mobile device with a first characteristic that corresponds to an audible source and a second characteristic that corresponds to information indicative of a geographic position of the first mobile device and relaying the signal to a destination based on the first characteristic and/or the second characteristic. The message is delivered to the plurality of observation platforms which relays the message to the plurality of specified devices at the designated time.
In a method of structured communications, responsive to a user interacting with an observation platform via a software application installed on a first communication device belonging to the user, a signal is received by a computer system of the observation platform. The computer system is associated with an organization. The computer system identifies credentials of the user. The computer system accesses a profile associated with the credentials the user. The profile includes a history of the user's activities associated with the organization. The computer system utilizes the profile of the user to determine a person representing the organization to place in contact with the user via the first communication device.
H04W 4/029 - Location-based management or tracking services
G06Q 30/02 - MarketingPrice estimation or determinationFundraising
G06Q 30/06 - Buying, selling or leasing transactions
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
H04W 4/80 - Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
38.
Observation platform for using structured communications with cloud computing
In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
Using an observation platform for training, monitoring, and mining structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.
In a method of using an observation platform to determine relative expertise of enterprise employees, a computer system of the observation platform monitors communications from and to a plurality of communication devices which have been routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. The computer system extracts information from the communications including identities of the users. The computer system measures performance of a plurality of the users based on aspects of the extracted information which are related to questions on one or more of products and processes of the enterprise, wherein the questions are posed and responded to via the communications devices. The computer system assigns a numerical ranking of the measured performance by each of the measured users, with respect to other measured users, at responding to the questions.
Methods and systems for using an observation platform with an external device are disclosed. A signal is received from a first communication device at a second communication device associated with a computer system. Context information is derived from the signal at the computer system from, a speech to text analysis of the audible source, a policy implemented in the computer system by a controlling enterprise, and inferences calculated by a combination of text analysis, and secondary information contained in the signal. An action is determined to take place at an external device or user device based on the context information, wherein the external device is one of a plurality of external devices and is networked to the second communication device or a plurality of devices. A second signal is sent to the external device to instruct the device to take the action.
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
H04W 4/18 - Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
H04W 4/20 - Services signallingAuxiliary data signalling, i.e. transmitting data via a non-traffic channel
H04W 4/70 - Services for machine-to-machine communication [M2M] or machine type communication [MTC]
G06Q 30/02 - MarketingPrice estimation or determinationFundraising
G06Q 30/06 - Buying, selling or leasing transactions
42.
Observation platform for using structured communications
In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.
In a method of structured communications in an observation platform, a signal is received from a first communication device. The signal is received at a second communication device that is associated with a computer system. The signal comprises a mandatory message for a third communication device, wherein the third communication device is associated with a user, and wherein the user is required to acknowledge receipt of the mandatory message. The signal is forwarded by the second communication device to the third communication device. Responsive to receipt of the signal by the third communication device, the features of the third communication device are locked such that the user has no access to the features for at least until the mandatory message has been acknowledged by the user. The second communication device receives an acknowledgement of the mandatory message from the third communication device.
H04W 4/14 - Short messaging services, e.g. short message service [SMS] or unstructured supplementary service data [USSD]
G06Q 30/02 - MarketingPrice estimation or determinationFundraising
H04W 4/02 - Services making use of location information
G06Q 30/06 - Buying, selling or leasing transactions
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
H04W 4/80 - Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
44.
Observation platform using structured communications for gathering and reporting employee performance information
A method for collecting data and deriving performance metrics for one or more users within an observation platform environment is described. The method includes recognizing a user identity based on signals from the communications device; Capturing a user's voice message and the secondary signal indicative of the location of the communications device or the relative proximity of the communications device to other devices; Deriving statistical data comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and voice message; and Storing the user identity, the voice message, the location of the communications device, and the statistical data in a database forming a user record, wherein the user record is processed by an inference engine to derive performance information about the user.
In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.
Methods and systems for using an observation platform with an external device are disclosed. A signal is received from a first communication device at a second communication device associated with a computer system. Context information is derived from the signal at the computer system from, a speech to text analysis of the audible source, a policy implemented in the computer system by a controlling enterprise, and inferences calculated by a combination of text analysis, and secondary information contained in the signal. An action is determined to take place at an external device or user device based on the context information, wherein the external device is one of a plurality of external devices and is networked to the second communication device or a plurality of devices. A second signal is sent to the external device to instruct the device to take the action.
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
H04W 4/18 - Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
H04W 4/20 - Services signallingAuxiliary data signalling, i.e. transmitting data via a non-traffic channel
H04W 4/70 - Services for machine-to-machine communication [M2M] or machine type communication [MTC]
47.
Observation platform for performing structured communications
Methods and systems are disclosed for sending information in an observation platform. A determination is made, at an observation platform, that a first communication device associated with a first user is located in an environment. A determination is made, at the observation platform, that the first communication device is located in proximity to a second communication device associated with a second user. Speech information is sent to the first communication device for the first user to use in communicating with the second user.
In a method of characterizing communications in a group of users, a computer system recognizes a group of users. Each user of the group of users is associated with one of a plurality of communication devices. The computer system records a communication between at least two of the communication devices. At least a portion of the communication is an audible communication. The computer system identifies features based upon the communication. The computer system generates a visual representation of the features.
In a method of using structured communication in a plurality of observation platforms, within a first observation platform associated with a first radio range, a second communication device associated with a computer system receives a signal from a first communication device. A first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system: recognizes a first user associated with the first communication device; derives context information for the signal; and relays the signal, via a computer network, to a second computer system associated with a second observation platform. The second observation platform is associated with a second radio range outside of the first radio range. In the second observation platform, the signal is relayed via the second computer system to a derived destination in the second observation platform.
In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.
Embodiments for using an observation platform to measure and assess social skills are disclosed. Communications between at least two devices are intercepted and/or relayed by a computer system wherein a portion of the communications correspond to an audible source and wherein the forwarding or processing of communications is based on a combination of historical, contextual and/or commanded information derived from current and past communications by the computer system. Primary statistics are measured based on the communications and contextual information. Secondary statistics are derived related to a user wherein the secondary statistics quantify social skills and behavioral factors of the user in one or more dimensions against one or more profiles or roles.
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
G06Q 50/00 - Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
Embodiments for using structured communications to quantify social skills and social behavioral factors. Communications between at least two devices are intercepted and/or relayed by a computer system wherein a portion of the communications correspond to an audible source and wherein the forwarding or processing of communications is based on a combination of historical, contextual and/or commanded information derived from current and past communications by the computer system. Primary statistics are measured based on the communications and contextual information. Secondary statistics are derived related to a user wherein the secondary statistics quantify social skills and behavioral factors of the user in one or more dimensions against one or more profiles or roles.
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
G06Q 50/00 - Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
Methods and systems for managing and distributing content and aggregation of data in a plurality of observation platforms are disclosed. A message is generated with content at a content distribution manager. A delivery of the message is scheduled and a plurality of specified devices are specified for delivery in a plurality of observation platforms at a designated time and/or location(s) via the content distribution manager, wherein the plurality of observation platforms are capable of receiving a signal from a first mobile device with a first characteristic that corresponds to an audible source and a second characteristic that corresponds to information indicative of a geographic position of the first mobile device and relaying the signal to a destination based on the first characteristic and/or the second characteristic. The message is delivered to the plurality of observation platforms which relays the message to the plurality of specified devices at the designated time.
Systems and methods for observing and recording users of communication devices are disclosed. A first user associated with a first communication device and a second user associated with a second communication device are recognized at a central computer system. Geographic locations of the first communication device and the second communication device are tracked at the central computer system. A communication between the first communication device and the second communication device are tracked and recorded at the central computer system, wherein at least a portion of the communication is an audible communication. Features of the communication are identified at the central computer system and made available.
Systems and methods for using structured communications in an observation platform are disclosed. A signal is received from a first communication device at a second communication device associated with a computer system wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device, and wherein the second communication device is associated with a radio range. A first user associated with the first communication device is recognized at the computer system. Context information is derived for the signal at the computer system. The signal is relayed to a destination derived from the context information via a network, wherein the destination is outside of the radio range of the second communication device.
Systems and methods are disclosed for using structured communications in an observation platform with distributed traffic flow. A signal from a first mobile device is received at a second mobile device wherein the first mobile device and the second mobile devices act as a nodes in a first environment which comprises a plurality of nodes, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first mobile device. Context information is derived, via the second mobile device, from the signal based on the first characteristic and/or the second characteristic. A third mobile device is determined, via the second mobile device, as a destination for the signal. The signal is relayed from the second mobile device to the third mobile device without relaying the signal to a central server computer system.
Observation platform for using structured communications. A signal from a first communication device is received at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. A first user associated with the first communication device is recognized at the computer system. Context information for the signal is derived at the computer system associated with the second communication device. A copy of at least one characteristic of the signal is stored in a storage medium, wherein the copy of at least one characteristic of the signal is available for developing performance metrics. The signal is relayed to a destination derived from the context information.
Methods and systems are disclosed for sending information in an observation platform. A determination is made, at an observation platform, that a first communication device associated with a first user is located in an environment. A determination is made, at the observation platform, that the first communication device is located in proximity to a second communication device associated with a second user. Speech information is sent to the first communication device for the first user to use in communicating with the second user.
Embodiments for using structured communications to quantify social skills and social behavioral factors. Communications between at least two devices are intercepted and/or relayed by a computer system wherein a portion of the communications correspond to an audible source and wherein the forwarding or processing of communications is based on a combination of historical, contextual and/or commanded information derived from current and past communications by the computer system. Primary statistics are measured based on the communications and contextual information. Secondary statistics are derived related to a user wherein the secondary statistics quantify social skills and behavioral factors of the user in one or more dimensions against one or more profiles or roles.
H04W 4/10 - Push-to-talk [PTT] or push-on-call services
G06Q 10/06 - Resources, workflows, human or project managementEnterprise or organisation planningEnterprise or organisation modelling
H04L 29/08 - Transmission control procedure, e.g. data link level control procedure
G06Q 50/00 - Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
H04W 4/02 - Services making use of location information
61.
Observation platform for using structured communications with cloud computing
Using structured communications in an observation platform with cloud computing. A signal is received from a first communication device at a second communication device associated with a first computer system. The signal is forwarded from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected via a network. Context information is derived for the signal and at least one destination for the signal based on the context information at the second computer system. The context information and the at least one destination for the signal are received at the first computer system.
Using an observation platform for mediating a communication. A first communication is parsed with a computer system according to a policy to determine metadata associated with the first communication, wherein the metadata comprises a first set of attributes and wherein the first communication is received at the computer system from a first communication device. The first set of attributes is compared to attributes of a plurality of communication devices associated with the observation platform, the comparing performed by the computing system. At least one recipient communication device is identified from the plurality of communication devices for the first communication based on the comparing, the identifying performed by the computing system. The first communication is relayed to the at least one identified recipient communication device via the computer system.
Using an observation platform for training, monitoring, and mining structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.
Observation platform for using structured communications. A signal from a first communication device is received at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. A first user associated with the first communication device is recognized at the computer system. Context information for the signal is derived at the computer system associated with the second communication device. A copy of at least one characteristic of the signal is stored in a storage medium, wherein the copy of at least one characteristic of the signal is available for developing performance metrics. The signal is relayed to a destination derived from the context information.
Observation platform for using structured communications. A signal from a first communication device is received at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. A first user associated with the first communication device is recognized at the computer system. Context information for the signal is derived at the computer system associated with the second communication device. A copy of at least one characteristic of the signal is stored in a storage medium, wherein the copy of at least one characteristic of the signal is available for developing performance metrics. The signal is relayed to a destination derived from the context information.
Observation platform for using structured communications. A signal from a first communication device is received at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. A first user associated with the first communication device is recognized at the computer system. Context information for the signal is derived at the computer system associated with the second communication device. A copy of at least one characteristic of the signal is stored in a storage medium, wherein the copy of at least one characteristic of the signal is available for developing performance metrics. The signal is relayed to a destination derived from the context information.
